Banking Reviews

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Dec 10, 2017
No complaints whatsoever
2 Contributions 0 People Helped

In my 4th year with CS and I have never encountered a problem. The one time I lost my debit card, I was able to get a replacement really fast from a very polite and knowledgable CS rep. I travel to Asia often and use the ATM. Any and all fees have been reimbursed. The Brokeage Account that comes with it has been sitting dormant since opened but just recently, I was able to open a Schwab Investor card from Amex because of it. The interest rate is better than the majority of mainstream banks but personally for me, it was never an issue since I maintain a relatively small amount; bulk resting in much higher yielding savings accounts.

If you rarely deal with cash like me, this online bank is the way to go IMO.

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Dec 06, 2017
1 Contributions 0 People Helped

Probably going under. Look at all of their layoffs.

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Oct 16, 2017
good yield and service. no thrills.

Opening an account for me was harder than most since i had to call in to finish the application, but customer service was great and answered immediately so no problems there. Turnaround time for pushing funds FROM Amex website into an external account is ~3 days. For pulling funds into the Amex savings account FROM the Amex website it takes about 5 days for the funds to become available, but it is posted immediately and interest accrues starting on the date you initaiate the transfer, so no issues with that either. Does what a savings account should do with a good yield and great customer service, but it is a no-thrills service. Very basic website and no mobile app.

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Dec 07, 2017

They don't hold up their end on the double your limit offer. I paid on time every month and was told I didn't qualify due to a payment being posted on the closing date.

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May 08, 2017
harris bank is better than any other ban

it gives me the money i need

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Jun 23, 2017
The first bank I've stayed with
Top Contributor 16 Contributions 101 People Helped

Frost is a slice of Texas. They operate only in Texas and their customer service lines... you guessed it, are in Texas. A live person answers the calls, usually on the first ring. No automated menues, or oursourced reps.

Being a smaller bank, they have competive rates and EXCEPTIONAL in branch employees. They'll open the door for you, get you a coffee or a snack. Having a smaller ATM network, the out of network ATM fee is only $1.50.   (Compared to $3+ with the national banks)

When my account was compromised, it took one call to customer service. I stopped by a branch, they had the new account open- starter checks ready- and have moved the provisional fraud credit into the new account. 

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Oct 27, 2017
Lowest interest rate

The Prestige Elite Card has been one of the lowest interest rate cards in my wallet.  At a rate of prime plus 4%, the major credit card companies can't beat it.

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Feb 22, 2017
Very friendly. Great customer service.

They might not have the most locations but they are very helpful and very friendly. 24 hour customer support where you can actually talk to a person.

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Jul 24, 2017

Don't let them take car payment directly out of your account, they keep doing it even after the car is paid off.

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Jun 16, 2017
Great Cashback Credit Card
8 Contributions 8 People Helped

I recently got approved for their new Cashback Mastercard which has a flat 3% cashback on Dining, Groceries and Gas. Amazing Card. APR is pretty decent. I already had their Any Deposit Checking Account, so the application process was fast and easy over the phone. Got approved with a really generous credit limit so all in all a very good experience.

 Any Deposit Checking Account is also great product because all you need is just a deposit of any amount to waive the account fee. It's a simple account but it's so easy to avoid paying the fee.

All in all a positive experience

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