I have had my Checking and Savings accounts with Wells Fargo for a few years and just recently got approved for there Platinum Visa Rewards Credit Card. I am by no means rich. I work a retail job and my rent takes up more than half of my living expenses. From most of the low reviews I have read the main issue seems to be customer error. Fees were never "hidden" from me when I applied for my accounts they were written in the agreement that I signed; after I read it. It just seems unreasonable to blame Wells Fargo for customer error. Anywhere where business takes place the customer will inevitably have some kind of negative experience. But can you really blame Wells Fargo as a whole for that experience? Or is it just that you spoke to a Representative that was having a rough day? Maybe there was some kind regulation you didn't know about that made a seemingly simple process take longer than expected. So far I have had a positive experience from every part of Wells Fargo that I have dealt with. I may come across a negative experience in the future. But, will I lose my cool and close all of my accounts with WF when it does? Probably not.
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I am in a constant state of confusion with their online services. One day I will have money and the next day it will say I was charged X amount of dollars for something I was charged for 2 weeks ago. Then the next day the charge will magically fall off or disappear leading me to beleive I have more money than I really have. So naturally, going on a quick glance of the funds I have in my acct and beleiving they already took the money for charge X- I spend the money. Then I get a lovely $35 overdraft charge! Screw these people. It is the WORST bank ever.