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M&T Bank

1.1 out of 5 stars
7 Reviews

From Account Holders in the last year


Application Process

2 out of 5 stars

Customer Service

1.5 out of 5 stars

1 5

These reviews were written by current and former account holders in the last year.

Dec 19, 2016
Anonymous Account Holder

Worst online service I have every experience, and the customer service hold times are 30 mins to talk to someone 

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Dec 13, 2016
They will ruin your credit
Anonymous Account Holder

I made all of my payments on time and my loan was closed and then I get hit with a 30 day late on the final payment that was paid. Contacting them is a full time job since you'll be on the phone for hours getting transfered back and forth not one person knowing what to do. No one can prove I was late and some that seem to have a grip on reality agreed I wasn't late yet the one M&T  rep who counts sent me a letter saying it was accurate. I had to send in disputes to all the credit agencies but this has turned into a nightmare. AVOID M&T at all costs.

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Dec 03, 2016
Anonymous Account Holder

In the middle of a refinance, my identity was stolen. I switched banks, no one would call me back, other departments would not assist in identifying their fraud department. So far worse bank I've ever dealt with!

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Aug 15, 2016
worse banking you could imagine!
Anonymous Account Holder

Horrible in every way possible!!!!

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May 17, 2016
Anonymous Account Holder


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Mar 06, 2016
Terrible Customer Service
Anonymous Account Holder

I got an auto loan well  with this company. I got the car from suggested this bank for it. I am very dissapointed I stuck with them. First off when I was going to make my first payment to them they didn't have the option for me to set up an account online to make the payment she told me of other payment methods that didn't help becuase I was trying to make the payment on time. I was making payments good on time  and when it came to make the third payment they did me dirty messing my credit up. They harass me on several occassions for payment. I haven't seen this with any other banks they didn't even try to work with me. Once I clear up all this mess as I have been making majority of payments. I won't deal with this company. There are beyond terrible with there work ethics. I always paid them personally at the bank. I wouldn't want any ties with them.

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Feb 10, 2016
Worst Banking Experience of my Life.
Anonymous Account Holder

This bank operates like it is the 1980s still.  Takes 6+ days for checks to clear.  Highest overdraft amount anywhere @ $38.50 up to 5 times per day.  They are very shifty in their accounting and documentation as well.  They show checks as posted in ledger but they are still pending.  You are supposed to know that they haven't cleared by the receipt you receive from ATM that's right ATM no mobile deposit app.  Also if calling the 800 number average hold times are 15 - 25 min to talk to a person which are unable to do anything without a supervisor which takes another 10 minutes.  I was lured in by the $150 bonus for signing up ended up paying more than that in fees even though the balance of my account never reached 0.  Because they hold checks 6 days you will be negative even though your account has money in it.  This is just dumbfounding to me in this day and age of 24 hour mobile deposits.  Also when I got through to customer service they made a point to tell me I only started banking with them a number of times so what I think is unimportant and I should have known this because in the fine print it says they hold checks 3 - 7 days.

I know this maybe sounds like sour grapes but trust me it's like going back 30 years in banking.  No mobile deposit app, horrible customer service, long hold times and wonky and misleading balance information.  I even tried going back to the old pen and paper to balance old school style but still fell short because of the excessive check holds even if you have money in the account to match the check it still take 6 days to clear.

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