M&T Bank Reviews

1.8 out of 5 stars
6 Reviews

From Account Holders in the last year


Application Process

2 out of 5 stars

Customer Service

1.5 out of 5 stars

2 5

These reviews were written by current and former account holders in the last year.

Aug 03, 2017
Reliable and Efficient
Anonymous Account Holder

I have been a customer of M&T Bank for a number of years now and have never had any issue with them.  I have, or had, checking and savings accounts as well as loans through M&T and have never been charged an overdraft fee or late charge unjustly.  I have never had to call Customer Service so I can't speak to the wait times but long wait times for service seems to be the norm for most businesses, unfortunately.  Whenever I have needed anything the local branch has always beeen quick with accurate information.  I would recmmend this bank to anyone looking for a reliable bank.

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Jun 13, 2017
Horrible customer service...
micahmorgan Account Holder

Don't  bank here...check out the incredibly poor remarks.

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Mar 08, 2017
If I could give 0 stars I would!
Anonymous Account Holder

Do yourself a favor... don't use M&T

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Dec 19, 2016
Anonymous Account Holder

Worst online service I have every experience, and the customer service hold times are 30 mins to talk to someone 

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Dec 13, 2016
They will ruin your credit
Anonymous Account Holder

I made all of my payments on time and my loan was closed and then I get hit with a 30 day late on the final payment that was paid. Contacting them is a full time job since you'll be on the phone for hours getting transfered back and forth not one person knowing what to do. No one can prove I was late and some that seem to have a grip on reality agreed I wasn't late yet the one M&T  rep who counts sent me a letter saying it was accurate. I had to send in disputes to all the credit agencies but this has turned into a nightmare. AVOID M&T at all costs.

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Jun 13, 2017

Same here. I want to donate my time ruining this horrible company. Is it a real company?

Dec 03, 2016
Anonymous Account Holder

In the middle of a refinance, my identity was stolen. I switched banks, no one would call me back, other departments would not assist in identifying their fraud department. So far worse bank I've ever dealt with!

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