I've been banking with Huntington since before I could see over their counter. They worked with me in my teen years when I didn't quite understand overdraft fees, and are now working with me during the home buying process. No matter which branch I walk into, I know the employees will be kind and helpful. They also have a great debit card fraud policy and will refund any erroneous charges without you having to someone show proof of it or go through a long process.
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I called Huntington customer service to ask a simple question of why there is a difference in the original loan amount and current principle balance on a new loan. I have not made a payment as yet and what is that difference. I got multiple answers that did not make sense, when I called them out on it they say it is interest but you cannot calculate it, you need a special calculator to calculate this, and that they cannot calculate it. Then I got a response look at you loan documents and go back to the dealer for an explanation, when the issue is on Huntington's website. I did not choose them as a bank, unfortunately the dealer I bought my car with selected them...I wish I can easily switch banks, because their customer service is not informed and not helpful. I spoke with a supervisor that told me that she cannot explain the difference and I need to read my loan docs...I ask her if she had those in front of her, cause I did not and she said yes and it was not her job to explain that......extremely horrible service and speaking with them for a simple question ruins your entire day.