HSBC Bank Reviews

HSBC Bank Reviews
4.7 out of 5 stars
61 Reviews

From Account Holders in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

3 out of 5 stars

Customer Service

3 out of 5 stars

4.5 5
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1 star reviews (4) See All

These reviews were written by current and former account holders in the last year.

May 04, 2021
Athlete166 Account Holder

Worst bank to do business with.  Staff is unfriendly and dismissive  of any issues that arise with your account.  The bank acts with impunity when it comes to its actions and they will not respond or provide you with explanations when confronted.  If you have the opportunity to bank with someone else, do so, it will save you headache and frustration.  The bank doesn’t work with Zelle or Plaid so it makes linking your account very difficult.  Forrest Hill, the VP is especially unhelpful and never returns calls or offers any real help.  The customer service is routed to India and the people you speak to have no real desire to help you out.  Calls regular get disconnected and you will never receive a call back.  The customer service representative Rachel Brown should not even have a job.  She was supposed to be my point of contact but never returned any of my calls or emails.  Overall, worst experience I have ever had with a bank.  

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May 05, 2021

I still can’t believe I have a credit score of 788, I check it almost everyday just to make sure it’s real. Just last month I was on the verge of losing my house, my car, business was not going well, I was in serious debt until i came in contact with (efficientnethack AT gmail DOT com) on credit karma, I reached out to them. They improved my credit score to 788 within 8 business days. I retained my home and my car, God bless them. You can reach out to them if you need the same help.

 
Nov 09, 2020
Promotional offers were a scam
otokomaeguy Account Holder

I opened a new account from an email link I received, which offered a promotional bonus for new accounts, new customers. I did all the required steps over a 7 month period, complying with every item on the list. At the end of the 7 months, I never received the bonus and when opening a case with customer support the answer was "you did not click the appropriate link to open the account" which basically is a total cop out. There was only 1 link, I received in an unsolicited email offering me the option. I also had screen shots showing that I opened the account with the link and the promotional code for the offer, they would not accept screen shots as they said they could have been tampered with.

Bottom line, I feel as though they completely scammed me by offering a deal, it took over 6 months for the offer requirements to be met, that entire time HSBC is holding my money, making interest on it, and in the end they weaseled their way out of it by simply saying I didn't click on the right link and they would not honor the promotion.

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Jul 31, 2020
After 26 years, I will never use again
Tdemgem Account Holder

They closed my account as I could access my account due to them starting to ask security questions from 12 years prior. I lost 100 points in credit, 7000 rewards points. Paid over $140 in late fees, even though they set up when the direct debit was being processed. That's how they treat customers of 26 years. An absolute joke of a bank with zero care and consideration for their customers. If I could give 0 stars I would

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Jul 17, 2020
The worst. DO NOT USE THIS BANK.
BonBig Account Holder

Zero stars. Worst bank/credit card experience I have ever had. When you pay off your balance they hold your payment for something like 15 days before applying it to your account. Keeps everything in limbo for what seems like forever. I also lock my cards when I’m not using them. Guess what? You can’t lock your card with this bank. You have to close your account and lose all your credit history along with it. I’ll be back to a crap credit score after using this bank even though I have paid off the entire balance multiple times. Two thumbs down. The absolute worst.

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