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Frost National Bank

2.3 out of 5 stars
4 Reviews

From Account Holders in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

5 out of 5 stars

Customer Service

3 out of 5 stars

2.5 5
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These reviews were written by current and former account holders in the last year.

Jul 19, 2016
Used to be a good bank, now is horrible
turkified Account Holder

I have had a frost personal account for 10 years. We have opened up a business account, and I have found that if you need to do anything at all with this bank, you can just forget it. Trying to get a ligitimate transaction or statement from them for an up to date recent activity is impossible. I feel for anyone who has to buy a house and is using Frost as their bank. Today, I went to do a transaction list for my loan officer, and my balance went from current to pending dropping 2,000 dollars in pending with no explanation, it just dropped. I called customer service as I frantically refreshed my browser trying to reset Frost's glitch. Nothing was working, it was showing a drop from 8,000 to 6,000 in pending for no reason. (no transactions were processed between current and pending to show the drop) So, I knew it was a glitch, but it was very stressful because I am trying to buy a house and what I can show them counts. The Frost Rep started LAUGHING at me as I was trying to tell her what was happening! LAUGHING!!! I angryly told her, I DONT THINK THIS IS FUNNY! How can you laugh at a customer who is telling you there is a glitch showing 2,000 less for no reason? UNBELIEVABLE. I am still floored she was laughing. Finally, I had to log back out and back in and the glitch went away. She told me "SORRY YOUR COMPUTER FROZE" WHAT AN IDIOT!!!! My computer freezing would not be able to refresh, and not be able to change the values on my frost balance... stupid idiot!!! I can not believe the idiocy of their very rude employees.  I will obviously be looking for a more reliable, professional and less rude bank to work with. What a nightmare they have turned into. 

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Apr 22, 2016
Never open to my business needs
Anonymous Account Holder

I have a business account with Frost in the DFW area. We have been doing business with them for at least 20 years. I had a need for a line of credit for my business for $30,000. They denied it because I didn't have that same amount in one of their accounts. I explained to them that if I had that amount lying around in the bank I wouldn't need the line of credit in the first place.

My business gross earnings average over $1,400,000 yearly but no line of credit! We went to them for refinancing the loan for my business property. I like to do business locally. They refused that too. For a regional bank that prides itself on being business friendly they sure have a funny way of showing it. 

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Jan 06, 2016
Messed up
Anonymous Account Holder

I have had a Frost account for over 10 years. Today there system decided to crash and has been offline for the majority of the day. Way to go IT guys. I can't draw out money or even check my balance. When I inquire about it they tell me that they can't say what caused it or when it will be back up. If it will be 10 mins, 10 hours, or 10 days. Thank You Frost for leaving me high and dry without my own money. Good thing I'm not in a serious situation right now. Just a major inconvience.

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Dec 29, 2015
I love Frost Bank!!!
Anonymous Account Holder

The customer service is phenomenal! The same banker I opened my account with has called to touch base a couple times to make sure I'm satisfied with their services. 

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