Frost National Bank Reviews

5.0 out of 5 stars
1 Review

From Account Holders in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

5 out of 5 stars

Customer Service

3.5 out of 5 stars

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These reviews were written by current and former account holders in the last year.

Jun 23, 2017
The first bank I've stayed with
jus10young Account Holder

Frost is a slice of Texas. They operate only in Texas and their customer service lines... you guessed it, are in Texas. A live person answers the calls, usually on the first ring. No automated menues, or oursourced reps.

Being a smaller bank, they have competive rates and EXCEPTIONAL in branch employees. They'll open the door for you, get you a coffee or a snack. Having a smaller ATM network, the out of network ATM fee is only $1.50.   (Compared to $3+ with the national banks)

When my account was compromised, it took one call to customer service. I stopped by a branch, they had the new account open- starter checks ready- and have moved the provisional fraud credit into the new account. 

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