After several years of awful treatment by several of the big national banks over the years, I decided enough was enough and gave Frost Bank a try. Switching to Frost was a great decision and I have been nothing but happy. I especially love the fact that I can reach a real, live, competent human being on the phone immediatly without going through any kind of phone tree system. I feel like their fees are very fair and was pleasantly surprised with their very slick iPhone app that lets me deposit checks and execute transfers immediatly - better than any national bank app I have ever used. Also, they have called me on three seperate occasions to verify suspicious activity on my accounts, once resulting in catching a fast food employee that stole my credit card info. The other concerns were legit, but I was happy Frost cared enough to be proactive and call me to ask before clearing the checks. I feel very well qualified to highly recommend this bank.
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I have had a Frost account for over 10 years. Today there system decided to crash and has been offline for the majority of the day. Way to go IT guys. I can't draw out money or even check my balance. When I inquire about it they tell me that they can't say what caused it or when it will be back up. If it will be 10 mins, 10 hours, or 10 days. Thank You Frost for leaving me high and dry without my own money. Good thing I'm not in a serious situation right now. Just a major inconvience.