Citizens Bank™ Reviews

Citizens Bank™ Reviews
1.0 out of 5 stars
4 Reviews

From Account Holders in the last year


Application Process

2 out of 5 stars

Customer Service

1.5 out of 5 stars

1 5

These reviews were written by current and former account holders in the last year.

Apr 29, 2020
Zero online access where it counts
jareth86 Account Holder

I have a credit card with them and their online banking is completely useless. They do not provide any transaction details, and Any service on the card must be done through their call center. There is no option to mark your card as lost or compromised online. Their call center typically has a wait of an hour or more, so good luck if anything goes wrong. Even resetting your online password is a giant pain.

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Feb 13, 2020
Most horrific banking experience ever.
lindabronte Account Holder

This bank is surreptitious and duplicitous in its "disclosures" for new accounts. I presented a paper payroll check to them, and they held my check for a week, causing numerous issues. I was given several instances of misinformation regarding deposits from their staff. 

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Feb 13, 2020
Most horrific banking experience ever
lindabronte Account Holder

Inflexible. Surreptitious, vague disclosures for new account holders. These individuals held my payroll check for one week, causing numerous headaches. Made me realize the great relationship I had with Key Bank, between the transparent terms and knowledgeable customer service. This bank is just terrible. 

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Dec 10, 2019
Sneaky with fees, no customer loyalty
kcbel Account Holder

Check your statements very carefully, they are incredibly sneaky about telling you what you need to do to avoid fees and then changing things and charging fees when they said they would not. Overall numerous bad experience over many years. Finally just  closed all accounts. It's convenient having them in Stop and Shop stores but not worth it. Find another bank.

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