I have banked here for years. I get interest on my 2 checking accounts, they carry my mortgage and went out on a limb to help me to start my own business. I have never had a problem with them and if one would arise they would help to fix it asap. LOVE THEM !!
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They can't seem to get anything right.
1) Debit card, credit card and checks took several weeks to arrive. When I received the checks, my address was listed simply as "Brooklyn, NY". I live in Boston.
2) Website is barely functional. Only let me log in about 50% of the time. Online statements look like they were drawn up by a caveman banker.
3) When I finally visited my local branch to close my account, I was advised to leave in a couple hundred dollars to cover any charges that might come in, so I wouldn't be hit with fees. I said ok. Three months later, I received a letter notifying me that my account had been overdrawn and I owed $160 to a debt collection agency, including $100+ in fees charged by Citizens. No phone calls or e-mails during that period to notify me of the charges. No apology or explanation when I visited my local branch to ask what happened (and pay in full).
Needless to say, I won't be going back. I switched to TD, which has provided flawless service so far.