I have to admit in years past I have absolutely dreaded working with Chase and hated when I found out my mortgage was sold to them in 2013. I found the mortgage department of CHASE to be unscrupulous. HOWEVER, I just had to make a change in my insurance company and when I ran into a beaucratic issue between CHASE and the insurance company, the customer service representative said "let me get them on the phone." Obviously CHASE has been working on their call centers but my representative showed incredible critical thinking skills and came through in the crunch. Great job. One person CAN change the way customers think about an organization.
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I have a few credit cards with this bank. I also have a business card. I only keep them to retain good credit. The points on the business card are okay but everything else about this bank is incredibly unsatisfactory.
Their customer service experience is barely tolerable.
You are much better off getting an account with a small credit union.
The Total Checking account nickel and dimes you with fees. Also, to open an account, they want you to spend time at their branch for an ....err 'interview' to pitch more nonsense.
After many years of paying my bills on time, they never have lowered my APR and I have asked a few times.
They don't care nor do they have to care.
Time for consumers to take their money elsewhere.