Chase Bank Reviews

2.2 out of 5 stars
51 Reviews

From Account Holders in the last year


Application Process

2.5 out of 5 stars

Customer Service

2 out of 5 stars

2 5

Most Helpful Positive Review

Nov 08, 2016
Anonymous Account Holder


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Most Helpful Negative Review

Mar 14, 2017
Tried to close an account
Anonymous Account Holder

After attampting to close my checking account I was told the account would be closed by the end of the day. Instead they closed it 4 days later and allowed charges to the account to be made without my permission and after I was told it was closed!!! Then I got a letter from them stating the amount still owed on the account with ALL their overage fees. The total came to 189 dollars because thy allowed reaccuring charges to be made on a closed account1! Customer service was little to no help and was extremely rude. Trying to leave this bank is an absolute nightmare and they make every effort to keep your money even after you have left. DO NOT BANK WITH THEM AT ALL!!!! SUCH A SCAM.

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These reviews were written by current and former account holders in the last year.

Aug 06, 2017
Pretty good, sometimes inconvenient
Preheatpizzarolls Account Holder

They do not accept coins any more and good luck talking to them by phone. I live in a state that does not have a branch but due to online banking I have been able to keep my account. However when something goes wrong and I need to call them... I ALWAYS get stuck with a rep with the THICKEST accent and the WORST head set. It is so difficult to feel like I'm being helped when I can't even u understand them and just have to agree and hope they were not asking a question.

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Jul 29, 2017
ATM Error
Anonymous Account Holder

I have dealing with a financial nightmare.  The ATM ate my deposit of 4 checks totaling A LOT of monday and it's been over a week and the "claim" is still being processed.  I have NO insight on when and if I will actually recieve the funds.  I am a small business owner and beyond frustrated.  I have talked to numerious supervisors and managers and even 6 figures isn't enough for someone to expedidte this.  I have NO words on how aggrevating this has been.  If I hear another... "It will take 48-72 business hours" to verify the claim.... Feeling helpless.

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Jul 15, 2017
businessowners Account Holder

Will kill a small business with all the fees. Not to mention the customer service is terrible. Aviod this company

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Jul 14, 2017
Great Experience!
Anonymous Account Holder

I had such good experience that I told the manager I would write a great review. Here it is!

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Jul 13, 2017
a awesome bank!
Anonymous Account Holder

this bank is amazing, no wonder there known for their awesome customer service

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Jul 06, 2017
Okay for free checking.
Anonymous Account Holder

It's a find free checking account but if you use a non-Chase ATM, not only do you get tagged with the ATM fee from the ATM itself, you also get tagged with a fee from Chase for each transaction. 

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Jul 06, 2017
Worst bank to deal with in my life
Anonymous Account Holder

I will be SO glad to finish changing my automatic deposits and payments from Chase Bank to my new friend in the banking industry (USAA). After being a LONGTIME Chase customer with mortgage, checking, savings and credit cards they royally screwed me over. Thanks Chase for showing me how much you appreciated my business. NOT!!! I will be telling everyone I know or meet how stinking BAD your Bank is to their customers. The latest bank manager at the 10th and Springdale Branch in Jeffersonville, Indiana gets a lot of credit for me taking my business elsewhere. His new male cashier gets some credit also. They are both so rude and discourteous. The MOST unhelpful individuals I EVER dealt with in Banking PERIOD. I already posted this on Facebook and had no representative contact me which shows Chase truly cares less about customer service. They might have been able to save an account with a customer who USED TO promote them. NOW they have an ex-customer who is influential in where people do business. Social Media is a powerful thing and I make use of it in giving and receiving reviews. Your bank took the wrong side on a dispute I made in regards to TWO charges by a scam company. I was billed TWICE for a product I didn't want and was supposed to be refunded by the company. The company takes your money and doesn't honor their money back guarantee as they advertise. Chase showed me who they appreciate more so I can no longer in good conscience allow them to make anymore money off of my money. Good-riddance Chase. My wife is also closing her accounts with Chase and moving to USAA. Let anyone who reads this be warned. There are a lot of banks out there. Some will be your friend. Chase not so much.

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Jul 01, 2017
Worst Service
Kal002 Account Holder

Don't trust chase to buy as they don't dispute invalid transactions easily. You to spend more than 10 hours with them in order get dispute documents and more hussles to follow up. Very unprofessional services. I am going to close all my accounts with them.

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Jun 29, 2017
Anonymous Account Holder

As a former employee and current bank customer, I have experienced so many situations that are just dishonest.  They post purchases whenever they want, send alerts when it's convenient for them, use every tool they can to milk people out of their money.  They take numerous notes on customers, so they WILL hold things against you and try to manipulate processes and fees to their benefit.  They are a very smart bank.  So they know how to essentially "steal" within the context of situations.  You need to WATCH YOUR ACCOUNTS!!!  They play the worst games when they choose to pay or unpay items or in the order they do so and their alerts are A JOKE.  They say they have a million alerts on their accounts and, yet, I have signed up numerous times for ALL of them and they still find ways to "update" their systems so the alerts disappear and you are stuck with fees.  REMEMBER that FEE REVENUE is how they make their profits.  Epecially in a low-interest-rate-environment.  WATCH YOUR MONEY if you decide to risk banking with them!!

In addition, they do NOT lend out money.  This is NOT how they make their money and do not want to take on ANY risk.  So unless you have a 800+ credit score and millions in the bank, they will not extend any credit to you.  It is just NOT their business.  GO ELSEWHERE. 

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Jun 29, 2017
Anonymous Account Holder

I got approved but  when I called them to transfer my balance they say I dont qualify for transfer of balance.. its depends on your credit to qualify... It didnt say that when I applied... It Says  O percent Annual Fee and Balance Transfer.. Uggg.. Such A rip off

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