I did not understand an aspect of how autopay works but my customer service representative explained it clearly and slowly so I understand it well now. When I lost my card it was easy to cancel and replace. No complaints from the 6 months I've had them.
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I financed a car loan for 3 months thru these people and had nothing but problems. I tried to pay off my loan and all I heard was "we cant do this or that" I finally and reluctantly gave them my checking account number. When I asked for written verification I was originally told they do not issue ANY PAPERWORK to confirm that my car loan was paid in full. . It was MY responsibility to contact DMV to make sure they did THEIR job. I complained about them to DMV and additionally my bank. Was told by DMV and my bank that this is not the way to do business. Do not trust this characters and dont use them unless you absolutely have to. When I would call to speak with a customer service representarive I always felt like I was a big bother to them.