I've had bluebird since like 2015 I've never had any charges that i didn't make and never had a issue where I had to call customer service either. It's a prepaid card so they aren't the most secure. You have to be careful where your swiping and buying online expecially. Real cards with a chip and attached to a real bank account are the most secure you can get not "free" prepaid cards
ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL
Most Helpful Positive Review
Most Helpful Negative Review
I have had a bluebird American Express account for almost 5 years, during that time I’ve used it for direct deposit, And I could get cash out at US Bank ATMs for no fee. However on Sunday, the app on my phone would not work Nor did the login site on a desktop or regular computer. I have thousands of dollars on my set-aside Account but only have about $13 in the main account which draws off of the card. Thinking the problem would be resolved quickly, I went to lunch with some of my friends by the end of the meal I still was not able to login and began to panic, thank God I had my U.S. Bank debit card because the American Express bluebird site was down for more than 13 hours.
When I tried to call the customer service number from both the app and the website, and also the number on the back of my card, all I would get is a busy signal and the call would terminate. Had this been my only form of payment, I literally would have been held hostage the entire day. I could not access the account via phone or online or the app and a huge amount of money was suddenly made unavailable to me.
I can no longer rely on the service, knowing that someday I can just be locked out and unable to use the money in my set-aside account. I will no longer be using the service. I will go back to relying on my regular checking account, for which I can either call or go to an ATM to make transfers.
I was so angry because the site kept saying that it was a planned outage however no one was notified of this outage. I’ve worked for a .com company and this was no planned outage, and their lack of customer service to assure the customers was disgusting. Neither reliable nor safe.