I know BOA has issues but when mt debit card number was stolen last weekend, it was the bank who caught it, fixed it, then called me. When I found out, they had already gotten everything fixed and my new card was on the way. Very grateful to BOA.
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One month ago I opened a savings account at BOA as a way to save a little $ for vacations. I figured that they have ATM's all over the place so it would be a good choice. Tuesday I checked to see if a transfer from another bank had made it into my account only to find that my account was closed. I called and was disconnected, kept on hold, transferred 4 times and told that in the Depositors Agreement the bank or the customer can terminate the account at any time for no reason....and that is what they did. I went to the Portsmouth and it was too late to talk to anyone that day. I set up an appointment and went there today. Not only do they give the customers the runaround on the phone but they do the bank staff as well. Finally they put me on a phone where I went through the same thing as I had on Tuesday only to hear the same thing, based on the Depositors agreement they opted to close my account....no reason need be given and they wouldn't!! I guess I was getting a little loud in the bank (imagine that) because they asked me to leave. I can never open a Bank of America account ever again!! I guess that is why they have such bad reviews....#nowilook!! Buyer beware BOA is run by Commies, I know it!!