No complaints about this bank. I've been with them for 15 years. Here in Puerto Rico is a very accessible bank, good treatment, good service. I recommend it to others. 5 stars for this bank.
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Just received my BPPR AAdvantage Black Master Card because Citibank sold their Caribbean accounts to Popular. DISASTER! Bank told me there was no annual fee. 2nd statement $75.00 annual fee. Cannot link another bank account (non-Popular) or 3rd party (credit union account) to my new card for payment transfers. The bottom line is I'm going to take my +20 year AAdvantage history and try to get back to Citibank. Better service from them, but more importantly, I trust them!