American Express Bank, FSB Reviews

3.7 out of 5 stars
6 Reviews

From Account Holders in the last year


Application Process

3.5 out of 5 stars

Customer Service

3 out of 5 stars

3.5 5

These reviews were written by current and former account holders in the last year.

Jun 05, 2017
Anonymous Account Holder

Just read the last review by savingsguy

more ...
Jan 29, 2017
Personal Savings account has been good
savingsguy Account Holder

I have had this account for several years. It has a high interest rate compared to the market though not the highest.  I also have several other savings accounts so I don't depend on this for everything.  I largely put money in this for keeping and not spending.  I also like companies that have great customer service.  After Amex started a relationship with Charles Schwab for a co-branded credit card, I applied for that credit card and now I can access my amex personal savings from clicking to my amex account from schwab.  It is almost like my amex personal savings is a Charles Schwab savings account :).  That is great because Charles Schwab, while great for investing and checking, doesn't have a great savings account.  Likewise, the Amex personal savings doesn't have investing or checking. That said, the Amex Schwab Credit Card and Amex Personal Savings are a perfect fit for the Charles Schwab checking and investing accounts.

more ...
Dec 20, 2016
So far so good
Anonymous Account Holder

I've had my account for several years and haven't had a problem.  I do have to plan my withdrawals and allow about 3 days for the funds to appear in my local bank, but they pay one of the highest interest rates I've found.  

Live only had to call customer service once, to get a form to designate a beneficiary.  They sent the form right out.

more ...
Nov 28, 2016
Anonymous Account Holder

Good service

more ...
Nov 21, 2016
Unscrupulous Unethical w Impunity!!!!
Fraud101 Account Holder

I'm dismayed by the disingenuous acts they employ frequently and without repercussion.

I don't have the fiscal means for them to be less than forthright and ethical with.

I've had an account since 2013 with them.

There's nobody within the U.S. I have interfaced with to date.

They email my balance daily and yet I've been locked out of my account that I copiously would notate monthly when making payments.

(With good cause).

I'm now embroiled  in a nasty court battle with my landlord because there were funds available and paid for 04-16.

The undereducated morons I've dealt with can't find their own internal error.

However the payment was for my rent!!!!

I've got over $1,800+ in fees where I have never had a late pay in 61/2 yrs.

Now I need to go through an eviction scenario with my landlord.

(I've informed amex this will occur repeatedly ).

I'm supposed to have zero liability.

For their errors and omissions!

I  have bad blood where I reside.

I'm not going to be able to get another lease anywhere.

Question number one is always "Any Evictions"!

This is crazy!!!

Luckily I'm legal savvy.

There is a banking institute I believe is in Texas.

They govern and oversee banks and their practices.

I can't believe this could/would ever happen with AMEX !!!!!!!!

I'm disabled and it's not easy to find suitable housing that's affordable for me.

Nonetheless I advised the less than forthright rep(s).

They need to allow access to my account sphere I can access my notes.

I even stated that they could keep the  misappropriated funds in my account they found in September of 2016.

Now I have to Serve them with a court order to retrieve my records for my own defense.

I thought AMEX as in print were /are legally bound to represent me in a court action for which I had no control over.

I'm so vexed at the unconscionable ("a contract so one sided as to not be fair to both parties ")actions 

Which  have willfully and unethically been known to AMEX ,taken by AMEX  & I merely wish to interface with their legal dept.

This is disgraceful and lacks the "Good Faith" I thought I was under the gross misconception I would be provided with.

Well I'll be homeless & In a hotel by Thanksgiving!

I have one philosophy in life  and is most applicable.

I live by this quote of my own:

 "We can mitigate it or litigate it ball is in your court".

Best of luck to all who reads this!!


more ...
Add a Review

Add Your Review

I Own It I Had It I Applied

Please state your experience.

How would you rate this bank overall?

Please select a rating

What should others know about this bank?


How was application process?

How was customer service?

Join the Credit Karma Community

It’s free, and you’ll get tools and info that can help you improve your financial health:

  • Credit scores and reports
  • Credit monitoring
  • Personalized recommendations