American Express Bank, FSB Reviews

4.0 out of 5 stars
5 Reviews

From Account Holders in the last year


Application Process

3.5 out of 5 stars

Customer Service

3 out of 5 stars

4 5

These reviews were written by current and former account holders in the last year.

Oct 16, 2017
good yield and service. no thrills.
Anonymous Account Holder

Opening an account for me was harder than most since i had to call in to finish the application, but customer service was great and answered immediately so no problems there. Turnaround time for pushing funds FROM Amex website into an external account is ~3 days. For pulling funds into the Amex savings account FROM the Amex website it takes about 5 days for the funds to become available, but it is posted immediately and interest accrues starting on the date you initaiate the transfer, so no issues with that either. Does what a savings account should do with a good yield and great customer service, but it is a no-thrills service. Very basic website and no mobile app.

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Jun 05, 2017
Anonymous Account Holder

Just read the last review by savingsguy

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Jan 29, 2017
Personal Savings account has been good
savingsguy Account Holder

I have had this account for several years. It has a high interest rate compared to the market though not the highest.  I also have several other savings accounts so I don't depend on this for everything.  I largely put money in this for keeping and not spending.  I also like companies that have great customer service.  After Amex started a relationship with Charles Schwab for a co-branded credit card, I applied for that credit card and now I can access my amex personal savings from clicking to my amex account from schwab.  It is almost like my amex personal savings is a Charles Schwab savings account :).  That is great because Charles Schwab, while great for investing and checking, doesn't have a great savings account.  Likewise, the Amex personal savings doesn't have investing or checking. That said, the Amex Schwab Credit Card and Amex Personal Savings are a perfect fit for the Charles Schwab checking and investing accounts.

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Dec 20, 2016
So far so good
Anonymous Account Holder

I've had my account for several years and haven't had a problem.  I do have to plan my withdrawals and allow about 3 days for the funds to appear in my local bank, but they pay one of the highest interest rates I've found.  

Live only had to call customer service once, to get a form to designate a beneficiary.  They sent the form right out.

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Nov 28, 2016
Anonymous Account Holder

Good service

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