Ally® Bank Reviews

2.3 out of 5 stars
39 Reviews

From Account Holders in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

3 out of 5 stars

Customer Service

2.5 out of 5 stars

2.5 5
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Most Helpful Positive Review

May 30, 2018
Tight Security, Competitive APY Rates
unamusedpixie Account Holder

I'm reading a lot of negative reviews about this bank regarding security questions.  Ally is a completely online bank, and as a result, they make every effort to keep your information as safe as possible.  Sometimes that means not having immediate access to funds.  For that reason, I strongly recommend keeping your ally account as a "secondary" account.  For example, I keep CDs with them and a savings account because it's a very low-risk way to accrue interest, but I wouldn't use ally for day-to-day banking.  

As someone who has had some identity fraud scares, I really do appreciate the tight security.  I'd much rather my money be kept safe with inconveniences than to lose my money because someone let some red flags slide.

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Most Helpful Negative Review

Sep 21, 2018
Defrauding in the name of security!!!
Rogims Account Holder

I got a check from my account I closed with keybank, and I deposited it with Ally mobile banking on 1st of August, 2018, they closed the account on 2nd of August, 2018, when I asked why, they claimed the reason is "fraud"! Then I asked whoever spoke to me then if my check is still okay since you closed the account, so I can find a better and suitable bank, but she coudln't give reasonable response, so I went ahead and deposited the check with Alliant CU, and when Alliant couldn't clear it, I had to call Keybank what happened, and they said they already paid the check out to Ally bank same week I deposited with them. I've been calling them since then, and they've been dribbling me back and forth, asking me to tell keybank to contact them, and Key made it clear that they have nothing to do with it anymore, check has been paid out! I don't understand why you closed an account for alleged fraud, but you held unto the money for almost 2 months now, even murder case get solved in less time frame. Unless they never intend to give me back my money. I've requested evidence from keybank on how and when they paid Ally the check, I'm hoping there is something I can do with that to claim back my money when it hit my mail. I'm not about to let some cooperate thieves steal $4,600 from me, I'm on wheelchair for christ sake!. I'm gonna keep posting this in as many review platform that I can.

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These reviews were written by current and former account holders in the last year.

May 04, 2019
Extremely Horrible Customer service
X2heflow Account Holder

My Car was totaled and I had Gap insurance. I called Ally customer service to find out what I needed to do. The customer service rep. informed me that my insurance and Gap would handle everything. She also told me that I no longer had to keep paying on the car because the Gap insurance would pay the remaining balance on the car from the insurance company. This conversation was recorded. A month later, I was told from Ally that information was false. This was one of many wrong messages from customer service. Ally Bank would send me emails from their Gap insurance division requesting information needed to complete paperwork for the insurance company. Afterwards, I realized that they were not the GAP insurance company for my car and they never sent the paperwork to the (REAL) GAP insurance company. I have the emails to prove this as well. Ally is good for taking your money only. If you ever have to use Customer Service for any reason, it will be time out of your life that you can never get back. I sent a letter to Ally regarding this situation and they did nothing. So I am posting this complaint in an effort to save at least one person from the problems of bad business practice. They do not deserve your money. Go to a credit union instead. 

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Apr 16, 2019
Horrible customer service.
Bos1cgg Account Holder

 I had to call multiple times within the last month for the same issue because they could not get it right … Had to wait on hold forever for someone to pick up then they would put me on hold again for three to five minutes every time … Most times I was on the phone for over an hour with them . Run don't walk away

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Apr 16, 2019
Horrible customer service.
Bos1cgg Account Holder

I had to call multiple times within the last month for the same issue because they could not get it right … Had to wait on hold forever for someone to pick up then they would put me on hold again for three to five minutes every time … Most times I was on the phone for over an hour with them . Run don't walk away

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Apr 12, 2019
Great rates - horrible customer service
RobFL Account Holder

I have been with Ally for about 2 years.  They have great rates and I actually enjoy my accounts BUT if you ever need customer service you are screwed.  You wait on hoid forever.  I called in today - they said approximately 3 minutes - I have been on hold for 32 minutes.  Its like that everytime you call in.  I used to recommend them to everyone I know.  Now I tell people to look elsewhere even if the rates are a little lower.  It will save you a lot of grief.

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