Infiniti® Financing Reviews

1.8 out of 5 stars
5 Reviews

From Borrowers in the last year


Application Process

1.5 out of 5 stars

Customer Service

1.5 out of 5 stars

2 5

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These reviews were written by current and former borrowers in the last year.

Jun 30, 2017
Unethical business practices
Anonymous Borrower

Infiniti Financial lies, adds false charges, and are completely incompetent. They lost my payment, I proved they lost it when they cashed it weeks later. They still charged me a late fee and ruined my absolutely perfect credit. I sent them all of the proof to remove it and they keep saying it was a different month or that they have no idea why I am charged etc. They have lied repeatedly and I am considering legal action to have my credit fixed at this point as they have left me no other choice. They do not care about their customers and will lie to raise your interest rate. 

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Jun 30, 2017
3 year lease on QX60
Anonymous Borrower

On my 2nd Infiniti, this time leasing throught Infiniti Finance, went online and did the online application and got a call from the Dealership manager and said they approved me even though having high 500 credit score almost at 600 and having paid off about 5 cars helped too.  Always make my payments on time so I never have to contact them for anything, wait, I did call them because I was going to be 5 days late, they told me no worries I had 10 days grace period.  I would lease through them again.

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Jun 06, 2017
Terrible customer service
Megan728 Borrower

Don't expect any help when calling Infiniti financial services 

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Mar 13, 2017
Anonymous Borrower

They phoned me from an blocked number, I never applied for anything from this company

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Dec 12, 2016
False additional charges
Anonymous Borrower


As noted in multiple reviews, they will take money from you in every way possible.

After being a loyal leasing customer for almost 7 years, I returned my second leased Infiniti FX35/37.

At the time of leasing I pre-paid for any minor damages, scratches, small dings, etc.  

When I turned the vehicle in I was told everything was good.  BUT, approximately 4 months later I received a phone call from a debt collector saying I owed Infiniti additional money to cover minor scratches and dings.  

I attempted to resolve this with the dealership who said it outside their responsibility.  I attempted to resolve this with Infiniti leasing who said that I needed to work with the dealership.  

After many months of back and forth and risk to my credit rating - I gave up and just paid.  

Thank you Infiniti - Merry Christmas to you...I hope this small bill you overcharged me was worth losing a customer for life and the negative reviews I will give to everyone I meet.

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