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Infiniti® Financing

1.0 out of 5 stars
5 Reviews

From Borrowers in the last year


Application Process

1.5 out of 5 stars

Customer Service

1 out of 5 stars

1 5

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These reviews were written by current and former borrowers in the last year.

Jun 24, 2016
Lease with Option to Buy
Anonymous Borrower

DO NOT lease a car with Infiniti if you are thinking about purchasing the car at the end of the lease.  Infiniti overinflates the price of the residual value of the car so that it about $5K above market value at the end of the lease period.  They refuse to negotiate the amount and then try to lease or sell you something else.  Then, when you return the car, they bang you out on excess wear and tear if "damages" that are not even visible to the human eye.  Someone else in this thread used the word "fraud", which is correct, and I intend to file a complaint with the BBB.

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Mar 02, 2016
Anonymous Borrower

They suck you in then make it very difficult to leave. The cars are junk as well, had 3 product recalls on my jx35

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Jul 22, 2016

I have a JX 35 as well and had 3 recalls. It's time to turn in my lease I hope there is no problem.

Dec 17, 2015
InFRAUDity Financial Services!
Anonymous Borrower

These people need to be taken down.   I've been trying to get a hold of someon at infinity financial services for three weeks now.  Here's what I do now. I plug in my iPhone call, ask to be connected to an agent, and then get placed on hold for 5-hours.  It hangs up automatically and then I call and do the same thing.  

I think there' sa major fraud going on here.  Has anyone had any success having them pick up the phone there?  Becuase I haven't gotten through in weeks. Good thing there's speaker phone + unlimited minutes + phone jack.  I just let the phone sit there plugged in on speaker while I'm at work.  I'm building my case of fraud.  These guys claim that people work there. They don't.  It's fraud!  I'm video taping it too.  Separate days multiple hours on hold. 

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Dec 02, 2015
Paid off lease by Admiral Infinity, NJ
Anonymous Borrower

IFS sent me to VtIal Recovery Services, LLC due to incorrect pay off figure paid by Admiral; five month of harassment by Vital for Admiral mistake, numerous messages to Vital, has not closed the issue as of 12/2015; worse accounting dept procedures based on my experience as well as others, obviously; suggestion to all, notify the Your State Dept of Consumer Affairs and BBB as I have!

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Nov 01, 2015
Anonymous Borrower

It is really a disaster to deal with this finance. I can't even register with the new portal now.

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