Westlake Financial Services Auto Loan Reviews

3.7 out of 5 stars
3 Reviews

From Borrowers in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

3 out of 5 stars

Customer Service

2.5 out of 5 stars

3.5 5

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These reviews were written by current and former borrowers in the last year.

Nov 12, 2017
Perfect poor credit car loan
awetherbee Borrower

We had credit problems in the past but still needed to have a vehicle.  Westlake gave us a chance and with automatic payments I literally never spoke to anyone until the day I called to make our payoff.  They were curtious, helpful, and I'd be happy to do business with them again!

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May 15, 2017
Poor Service and fee after fee
Anonymous Borrower

I have been a customer for a few years. I made the mistake of transposing 2 digits on my account routing number and they were unable to process a payment. Instead of having a second step system in place to either reject the payment initially to alert the customer that they may have entered incorrect information, or instead of Westlake contacting me to verify my account information once they realized that the payment didn't process, they didn't say a word! Which is truly baffling because they manage to call no less than 8 times a day if your payment isn't made by the due date! No grace period? Totally fine! No second step payment verification process is sub par and COMPLETELY UNACCEPTABLE! Naturally, they reported the payment as NSF and did not inform me that they hadn't received the payment! Instead held it to weeks, added a NSF fee to my account, reported the now late payment to the credit bureaus and ohhhh....LOCKED ME OUT from accessing my online account to make any payments or verify payment history. And now I am under their "probation" and can only make payments via the reps over the phone at a fee of $5 because of the inappropriate NSF. I went back and forth with the highly scripted customer care reps...all of whom take their roles very seriously and accused me of not having money in the bank. Instead of them helping me to resolve the issue in regards to the transposed digits, they continued to offer the option of an extension as if I would want to stay locked in a contract with them a moment longer than I need to! I have not had a single pleasant experience with them and I am certainly slow to write a review but this took the cake. Simply put, expect to be me treated poorly whenever you interact with any of their representatives! They lack the capacity to veer off script and actually investigate, escalate and resolve customer concerns! If you go with this company, you're on your own! And be sure you document EVERYTHING! Their processes are extremely outdated and speak only to the interest of their company, not their customers! 

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May 13, 2017
Nice car high interest rate
joshelli Borrower

I've never had any issues. Yes interest rate high but that's my fault due to my credit. They've allowed me to defer two payments, change my due date and have reported my perfect on time pymts for 36 months only 11 more pymts to go. My daughter totaled the car and though we still owe right at four grand they haven't harassed me once for dropping insurance as I continue to make punts.

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