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Westlake Financial Services Auto Loan

2.7 out of 5 stars
3 Reviews

From Borrowers in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

3 out of 5 stars

Customer Service

2.5 out of 5 stars

2.5 5

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These reviews were written by current and former borrowers in the last year.

Jun 20, 2016
Paid on time, yet still re-poed vehicle.
Swampers67 Borrower

We were current on payments, yet while on vacation out of state, Westlake had our vehicle repossessed. They demanded full loan amount immediately, then sold the vehicle for more than we owed. Now they claim we still owe $3k! We sued and won, but Westlake still won't remove bad credit reporting.

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Mar 28, 2016
So far so good...

We just purchased a new 2016 versa, this was the only company that would approve my wife and I. I had just voluntary repo'd my other car due to a 30% interest and $462 payment on an 2008 accord.... This one was $300 a month and my interest was 22.9%... so still high but lower than before and for a new car. Mind you my repo had already reflected on my credit, so I'm just thankful we were approved for anything. So far we've only made one car payment, we weren't able to make our first payment online, is my only complain thus far. They explained it was to establish the bank account saved on their webiste, so that made me feel good knowing it was to protect my account. I'd also like to add that In the first few days we questioned going through with the loan and we informed Westlake of our feelings, they were completely understanding and said we had 7 days to make up our minds. They didn't hassle us, weren't rude, they were very supportive. We couldnt get approved anywhere else and went with them afterall....

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Jan 12, 2016
Harassing phone calls
Anonymous Borrower

My husband got this loan with bad credit ~ They proved how sub-prime they were... he always paid Western Union and it would be applied as same day payment but their computers weren't real time so they would call and ask for payment... EVERY MONTH for 2 years they called me on the due date and every day after until their system updated with the payment reflecting it was paid on time etc. 3-5 days of phone calls ~ They went so far as to get confirmation #'s from me to prove payment. I was thrilled when we paid it off!

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1 Reply
Feb 28, 2016

So why wouldn't you pay 5 to 7 days ahead of time or did you? Why Western Union? More information would be nice. If you waited until the last minute then they should of called but if you sent it in 5 to 7 days ahead of time the you would be right.

 
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