New Roads Auto Loans

Reviews: New Roads Auto Loans

Reviews: New Roads Auto Loans

New Roads Auto Loans

Overall lender rating

2.1
out of 5
40 reviews
from Intuit Credit Karma members

Most helpful positive review

Dec 09, 2022
Pleased with my experience.
Intuit Credit Karma member

Overall good experience. My rate is higher than average but that’s to be expected when going to a subprime lender. Nathan was my loan agent and did a very good job and was very transparent throughout the process. I was able to get a much nicer, lower mileage vehicle than I would have with other banks, with the score I had at the time which was around 570. Since my vehicle purchase 4 months ago my score is now up to 650. Thankful for them giving me a shot despite having a repo several years ago.

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Most helpful negative review

Mar 03, 2022
Horrible customer service
Intuit Credit Karma member

Spoke to Jenny Barandas and she was COMPLETELY condescending. Emphasized I would never qualify for X amount without a co-signer due to income but I’ve already been qualified by a lender and was just expanding my options for lower rates. Definitely needs some training in customer service.

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Member ratings

APPLICATION_PROCESS
CUSTOMER_SERVICE

All member reviews (40)

7
3
3
1
26
Sep 17, 2023
Best Auto Loans for Challenged Credit
Intuit Credit Karma member

Amazing experience all around and have no complaints. Super easy process and they are always there to answer any questions.

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Sep 08, 2023
Hurry up and wait
Intuit Credit Karma member

Nikka was my agent the process was easy the funding took forever like a whole week ive seen others say it took longer

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Dec 09, 2022
Pleased with my experience.
Intuit Credit Karma member

Overall good experience. My rate is higher than average but that’s to be expected when going to a subprime lender. Nathan was my loan agent and did a very good job and was very transparent throughout the process. I was able to get a much nicer, lower mileage vehicle than I would have with other banks, with the score I had at the time which was around 570. Since my vehicle purchase 4 months ago my score is now up to 650. Thankful for them giving me a shot despite having a repo several years ago.

Helpful4
Not Helpful0
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Nov 04, 2022
Horrible communication
Intuit Credit Karma member

Some of the comments I’m seeing on here are exactly how I was treated, saying they couldn’t verify my proof of residency even after I sent everything they requested. I called no call back or response, if I could give no stars I would.

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Oct 06, 2022
Worst experience ever!
Intuit Credit Karma member

Worst experience! They dragged me on and on having to send information over and over again until I finally just gave up and found another way way to buy a vehicle.

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Sep 23, 2022
It the best experience of my life
Intuit Credit Karma member

It is the best auto loan and they help you get your new ride

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Jul 05, 2022
No communication
Intuit Credit Karma member

They keep saying that they are waiting on my employer to provide authorizations negative. They are simply no reaching out. I will give them another day and if they continue to jack me around I will not do business with them and report the hard credit ding that I know have on my credit. Horrible experience so far

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May 26, 2022
Horrible company
Intuit Credit Karma member

Not even a one. No customer service, they don’t return phone calls, or emails. We filled out all paperwork and they said I was denied because They were unable to provide income. My boss faxed all the required paperwork along with calling and I provided my check stub. I even asked for days if they needed anything else. No communication

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Apr 15, 2022
Great at this point
Intuit Credit Karma member

So far very easy to deal with I'm in a open chapter 13 bankruptcy and I qualified easily. Car is about to be purchased I'm waiting on my letter of approval from my trustee. I will edit if needed.

Helpful4
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Mar 03, 2022
Horrible customer service
Intuit Credit Karma member

Spoke to Jenny Barandas and she was COMPLETELY condescending. Emphasized I would never qualify for X amount without a co-signer due to income but I’ve already been qualified by a lender and was just expanding my options for lower rates. Definitely needs some training in customer service.

Helpful12
Not Helpful0
Comment0
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1-10 of 40

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