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Lizb03

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After disputing a collection, how long until they close it?
I have had a collection showing as open since 2013, that was paid off in 2015, but now it is 2017 and it is still showing open. I called the company who failed to report that I settled it, and she advised she would look into it and report that I paid my debt, I disputed the collection and thought it was settled, but yet, it is still an open collection?

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