tigg456

1 Contributions 1 People Helped

Member Since: August 2010

Most Helpful Contribution

Navy Federal Credit Union

Aug 14, 2019
Mortgage department-poor communication
Helpful to 1 out of 1 people

I have been with NFCU since 2001 and have used them twice before for my mortgage loans.  I never had an issue with them until this loan I am currently in the process for.  The loan department has a serious communication problem and it's extremely unprofessional how they have dealt with me.  I literally have to BEG someone to reach out to me to explain what is going on with my loan.  I am a veteran and I recommend that my fellow veterans utilize a bank that has the courtesy to reach out to you, not just email, and explain things to you.  And make you feel as though they care about your business.

I notice that things began to change with this institution once them began to relax the restrictions for potential new account members. 

Activity (1 Total Contributions)

Navy Federal Credit Union

Aug 14, 2019
Mortgage department-poor communication
Helpful to 1 out of 1 people

I have been with NFCU since 2001 and have used them twice before for my mortgage loans.  I never had an issue with them until this loan I am currently in the process for.  The loan department has a serious communication problem and it's extremely unprofessional how they have dealt with me.  I literally have to BEG someone to reach out to me to explain what is going on with my loan.  I am a veteran and I recommend that my fellow veterans utilize a bank that has the courtesy to reach out to you, not just email, and explain things to you.  And make you feel as though they care about your business.

I notice that things began to change with this institution once them began to relax the restrictions for potential new account members.