Toniaprotectsu

1 Contributions 52 People Helped

Member Since: May 2016

Most Helpful Contribution

Capital One® Quicksilver® Cash Rewards Credit Card

Jan 15, 2020
We refuse to use it
Helpful to 52 out of 55 people

My credit is excellent but Capitol One is an embarrassment. We had a problem with a vendor, at first Capitol One acted like they would take care of it. I sent them tons of paperwork, more than they requested, they closed the complaint without investigation and i spent to much of my valuable time chasing them. I have the call recorded which when they found that out refused to speak with me further and hung up on me, i have that also recorded. They lied and said they never got the paperwork yet 3 minutes before in the same conversation they said they received it all. I have a letter from them saying because I didnt supply the paperwork(i have on recorded call they admit i did) they are closing the complaint and i am responsible for the charges. We paid the charges and have not used them since. Chase bank gave me much better terms, 3 times the credit limit at much less interest and no annual. I will cancel the card soon but didnt want to ding my credit by doing so . My FICO score is between 790 and 814 depending on who you ask. You would think they would want to keep people like us, so imagine how they lie to people really working on their credit. Run from this company!

Activity (1 Total Contributions)

Capital One® Quicksilver® Cash Rewards Credit Card

Jan 15, 2020
We refuse to use it
Helpful to 52 out of 55 people

My credit is excellent but Capitol One is an embarrassment. We had a problem with a vendor, at first Capitol One acted like they would take care of it. I sent them tons of paperwork, more than they requested, they closed the complaint without investigation and i spent to much of my valuable time chasing them. I have the call recorded which when they found that out refused to speak with me further and hung up on me, i have that also recorded. They lied and said they never got the paperwork yet 3 minutes before in the same conversation they said they received it all. I have a letter from them saying because I didnt supply the paperwork(i have on recorded call they admit i did) they are closing the complaint and i am responsible for the charges. We paid the charges and have not used them since. Chase bank gave me much better terms, 3 times the credit limit at much less interest and no annual. I will cancel the card soon but didnt want to ding my credit by doing so . My FICO score is between 790 and 814 depending on who you ask. You would think they would want to keep people like us, so imagine how they lie to people really working on their credit. Run from this company!