JustElian

2 Contributions 106 People Helped

Member Since: July 2017

Most Helpful Contribution

Citi® Double Cash Card

Jan 06, 2019
Security is lacking
Helpful to 66 out of 80 people

Someone hacked my account, changed my address, ordered a new card, and then made fraudulent charges. I had to call customer service and speak with the fraud department 3 times before they finally, rudely, took care of the charges. I'm no longer a customer.

Activity (2 Total Contributions)

Citi® Double Cash Card

Jan 06, 2019
Security is lacking
Helpful to 66 out of 80 people

Someone hacked my account, changed my address, ordered a new card, and then made fraudulent charges. I had to call customer service and speak with the fraud department 3 times before they finally, rudely, took care of the charges. I'm no longer a customer.

Citi® Double Cash Card

Aug 11, 2019
Security is lacking
Helpful to 40 out of 48 people

Everything was great and somebody breached their online security and ordered a new card. No matter how many times I tell them that this is a fraudulent balance, they keep trying to force me to pay them.