Earnest Student Loans Reviews

4.8 out of 5 stars
18 Review

From Product Users in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

4.5 out of 5 stars

Customer Service

5 out of 5 stars

5 5

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4 star reviews (1) See All

These reviews were written by current and former product users in the last year.

Nov 19, 2018
Customer service is deteriorating
fostecl Product User

I've been a student loan refinance customer with Earnest for over 2 years, and the first year and a half was great, but I think their customer service and online experience has deteriorated since they were acquired by Navient. The loan process was easy, and during the first year I could easily resolve any issues with a customer service rep over the phone, email, or text message. That great service has changed dramatically over the last few months. Reaching them by phone is a waist of time: I've called on multiple occasions and waited on hold for twenty minutes only to be disconnected, and it's taken over a week to get any type of email response.

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