I applied on June the 3rd. They said no more than 14 business days. It's June the 27th. Still nothing. I get put on hold for 45 at a time. Then hung up on. I've tried calling 6 times in one day. Hung up on after being out on hold. NOT good customer service either. I will find another Lender. Don't use this one.

Hard to reach.. no customer service, you’re on your own.

Stay away! After being approved then they start the process my credit was hit for over 50 pts. And then they called me two weeks later and denied my application.

They discriminated against me because I get paid from foreign income.

Customer service is awful and they charge fees without telling you

They told me I was approved and then 5 minutes later loan was suspended.

Will approve you with an confirmation email (not a pre-approval) then sent your loan after you have provided all of your banking information. Additionally, I was just left on hold by their lackluster customer service just to have their system disconnect my call because I was on hold past their business hours. One word: joke.

Prosper apparently has no idea how it operates. I completed the loan process and appeared to be approved. I signed the documents presented to me and confirmed my banking information. I almost immediately receive an email stating that the loan application is cancelled. I read the letter which states that my income cannot be verified. I was never asked to submit verification. I follow up with a phone call to Prosper. After waiting on hold over 20 minutes when the wait time was allegedly less than two minutes, the agent I spoke to was unable to reinstate my account, could not explain why the account was suspended, would not provide a phone number for the underwriter, WebBank, though there is an 800 number at the bottom of WebBank’s website, and repeatedly began statements with “as I said at the beginning of the call…” None of this answered my questions. Never was I asked to provide documentation regarding employment or income, I had to ask repeatedly what the agent meant by “your credit report will be updated” because she failed to define what “update” meant in this case, and now I’m unable to clear my PII from my account because it is suspended for 90 days for an undisclosed reason. I typically don’t use suggestions from sites like CreditKarma and this experience confirms my suspicions about them.

Takes a very long time to get the loans, weeks maybe. They pre-approved me and then denied me because I use an online bank and said they don't support online banks because they don't have physical branches. Why would that matter in the slightest? Do they have to go in person to the bank to talk to them? It was a pain dealing with the whole process for no reason just to get denied.

It’s very bad I applied with propose in first I update my documents many and have staff try to call me and ask me many thing and want my documents many I wait them about 2 weeks today they call to me they will cancel my application and not approve to my loan it’s very bad not do apply with them it’s hard inquiry in my score too