Well, after reading reviews I must have been very lucky with my experience with Wells Fargo. I am a first time home buyer and the process could not have been easier. My loan officer and processor stayed in constant touch with me through phone calls and e mail. I honestly felt like the loan officer and processor were working for me on my behalf. After closing they both called me and e mailed me to thank me and to see how Closing went and to say they hoped I enjoyed my new home. Based on my experience I would recommend them to anyone.
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My wife and I recently applied for a loan so that we could upgrade to a larger home in order to accomodate our growing family. We were pre-approved, and found a very reasonable home. As others have said, we were asked to submit an unreasonable amount of documents, including letters explaining why I go by my middle name rather than my first name, and why my wife took 3 months maternity leave with our last child. A lot of paperwork, but do-able, just a hassle. However, they turned down our load application based on my student load repayments, which are income-based, so we will never pay the max amount of $700 per month, but only $170. Our loan agent, who was a complete unprofessional ***** throughout the process, found out on Friday, but did not contact us until close of business Monday to inform us of the underwriter's decision. My wife applied at local lenders this morning and we have been approved. Big business' offer the safety of not going out of business, typically, though it is not worth it to have to deal with heartless, lying, sneaky employees who only care about the bottom line and are not willing to take the time to listen to reason. If you're reading this, go to a local lender and don't even bother supporting this evil machine.