Home Loan Reviews Advertiser Disclosure

Washington Federal - Mortgage

1.8 out of 5 stars
4 Reviews

From Borrowers in the last year


Application Process

2.5 out of 5 stars

Customer Service

2.5 out of 5 stars

2 5

These reviews were written by current and former borrowers in the last year.

Jul 03, 2016
Stay away, far away
Bugger39 Borrower

They lost our forms, called wrong employers to verify our employment.  They are dishonest about how long the process will take, they will not call you, they will not answer your questions, they suck

more ...
Jun 13, 2016
Horrible mortgage experience
Anonymous Borrower

This has to be the most incompetent mortgage lender in the buisness. I've had my mortgage with them for a year and a half and they have screwed up multiple times so far with mistakes rangeing from not applying my payment to my account to not processing my payment whatsoever even with it set up on auto pay. You would think that after the 2008 recession that banks would hold themselves to higher standards.

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Feb 14, 2016
One of many services from WA Fed.
Anonymous Borrower

I refi'd with WA Fed when I realized I was the only one who was still paying the 6+% interest that I had from the initial buying of my property in the late 90s. They were super helpful with explaining how they hold their loans and the benefits/drawbacks of several of the options. It took about 3 weeks total--probably could've been quicker if I had my paperwork available for them (who has paystubs in this age of direct deposit?) or if I had more flexibility with multiple visits to sign paperwork.

The ding of one star is due to my finding errors of the spelling of my name, the property address, and other typos in the docs. Best to REALLY scrutinize rather than assume that the loan officer would never make a mistake. 

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Nov 23, 2015
I could run a better bank.

I spent a long time just trying to be able to log into their site. When I called customer service, apparently my name and online user id was enough to validate my identity. Now that I'm logged in, I can't set up an external bank to pay off my mortgage. They have literally not been able to do anything right without me calling them and making them do it.

I would never open a Mortgage with this bank, mine just happened to get sold to it. I hope they sell it elsewhere.

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