Was quick and the customer service was amazing
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We recently bought a house for our son to live in while he is in college. We applied through Quicken thinking that would be quickest route since they advertise a fast and easy mortgage process. Wrong! First of all, the communication with the lender was horrendous. Our loan was bounced between various offices, and there was no one direct contact person to communicate with. Every time it was moved, we had to explain the entire situation to a new person. Secondly, my husband and I own a cattle farm and some acreage. This blew their minds and they just could not understand how farm operations and agriculture loans work. They kept calling our farmland “vacant land” and wanted a mailing address for it. The amount of documentation the underwriters requested was completely absurd! After they drug the process out over 60 days, we had finally had enough and decided to just go with another lender. With the new lender, there were no issues at all and they had us closed on the house in 30 days. I will NEVER choose Wuicken for a mortgage loan again.