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Quicken Loans

Product Holder (4075 Reviews)
Application Process
Customer Service
4.5134000778198 5

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  • Most Helpful Positive Review

    refinance
    Helpful to 58 out of 62 people

    Day 1. We applied for a VA refinance with Quicken Loans and was told upfront which documents I would need to provide to begin the loan process.

    Day 2. I sent by fax, all of the requested documents, plus a few that I felt to be necessary. And sent the required $400.00 security deposit for the appraisal.

    Day 3. My online account was available and the documents sections showed complete. I was able to see the loan amount and interest rate(locked in). I was contacted by the person who would be handling the loan from this point on. He informed me of the loan agreement, which was spot on with what Christine had told me.

    Day 5. An appraisal was scheduled.

    Day 9. Appraisal was conducted. Though the appraisal came in at an average sale in the area amount(used for the loan purposes), it was still about 5,000.00 over the loan amount and the actual value was estimated at approximately 37,000.00 over loan amount.

    Day 13. An in home closing was scheduled. And I was able to review the complete contract for the loan. The GFE(Good Faith Estimate) was exactly as described by Christine, my initial contact person. The estimate showed my pay off amount plus my escrow amount needed, which was added to the loan.

    Day 17. I received by FEDEX, our complete loan packet which was very nicely put together along with a sealed packet. The sealed packet was stamped, "TO BE OPENED BY NOTARY ONLY", which was found at the closing, a mirror of my packet.

    Day 19. The closing was completed in my own home by a very informative woman. She explained every document prior to signing, unlike our current (well known) mortgage bank whom charged us approximately $10,000.00 for conducting the loan. The woman conducting the closing stated that Quicken Loans is by far the best lender she has worked with.

    Day 26. My current loan was paid off in full by Quicken Loans.

    Day 28. I received $396.98 back from Quicken loans from my security deposit. And we are still waiting for our refund from our ex-mortgage lender.

    Our complete experience with Quicken Loans was very fast and friendly. The only thing that was added to my loan amount was my escrow for taxes/insurance, which every lender needs. Quicken paid all closing cost and fees, other than the $3.02 which was applied to escrow from the initial $400.00 security deposit. Our payment is now $300.00 per month lower and we only owe the escrow amount more than we did with our other lender.

    Also, my original loan along with my prior refi (both VA) required me to pay closing cost and points, Quicken Loans informed me that VA loans require the lender to pay these amounts at the current rate, 3.75%.

    Thanks Quicken Loans!

    Idaho resident.

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    Most Helpful Critical Review

    To many hands in the pot
    Helpful to 18 out of 20 people

    To many people involved with the process. You are told something different every time to talk to someone different.  Even when you prove them wrong (calls are recorded) they still can't figure it out..

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    Reviews (4075)

    A valuable product.
    Helpful to 3 out of 5 people

    Our experience was easy and quick. Everything was explained fully no hidden surprises and in the end we go texactly what we'd been looking for.

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    Mortgage refinanced. Eliminated several years and reduced payment amount. Very professional and kept me abreast of all transactions. Very fast procedure (one month) from applying to closeing. Quicken Loans people really earned my trust and respect for keeping my best interest at the forfront.

    NSRail's reply was:    

     
    Smooth sailing.

    Easy step by step instruction from representatives! Kept updated.  Closed 7 day earlier than origin closing date.  Great experience.  

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    Excellent product, excellent service!

    I would use recommend and use again. Dan Valentini and his team did great!

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    Great communication and information!

    Simply the best experience ever. Thanks to a great staff of friendly, knowledgable people. Cheers!

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    Fantastic experience throughout!

    My wife and I were thrilled with the whole experience with Quicken Loans. They communicated effectively and frequently with us throughout the various stages. We have no complaints whatsoever. 

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    Super awesome and professional

    Good follow through.professional service. delivered in a timely manner. Better than my own personal and business bank for the last 25 years.

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    Extremely easy process, closed in less than 30 days.  I would highly reccommend.

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    In the long run I was pleased

    I had one incident when I thought I would stop the process as I was asked to prove that I was self employed as a health professional when I thought that my submitted tax returns was adequate proof but it was all worked out in the end.

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    Re-finance

    The entire process was very easy.  Took longer than I expected but was completed on the date promised.

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    QuickenLoans is the best

    I'd just like to say that it was almost impossible for me to get out from renting and have my own house without the help of QuickenLoans.  They are dedicated to what they're doing, sensitive, and helpful. They are real humans and they've had my back the whole time.. They'd call many times throughout the day to keep me on track of my house's progress. Many thanks to them from my family and I personally because they helped keep us together. Special thanks to Larenz and Tiffanie. Thank you so much.

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    Company Overview

    Quicken Loans is America’s largest online mortgage lender. With more than 28 years of experience, they provide world-class client service, and it shows – 94% of clients say they would recommend them.

    Quicken Loans offers products such as fixed and adjustable rate mortgages, FHA Loans and VA loans, and custom rate mortgages known as the YOURgage, where you can pick the term of the loan. Powerful online tools, like MyQL andMyQL Mobile, allow Quicken Loans to close the majority of their loans in 30days or less. Not only is Quicken Loans a client favorite, but they’ve been named in the top 10 of Fortune Magazine’s “100 Best Companies to Work For."

    Headquartered in Detroit, Michigan, Quicken Loans is an Equal Housing Lender.