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Quicken Loans

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  • Most Helpful Positive Review

    Jun 14, 2013

    Quicken Loan Experience
    Helpful to 13 out of 13 people

    Have been thru many loan processes with primary and vacation home mortgages - this was the easiest and most efficient. The technology used helps this greatly but also the personel service was excellent as well - the supporting folks were readily available to speak to and were knowledgable in the process.

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    Most Helpful Critical Review

    Dec 24, 2014

    Painful experience with Quicken Loans
    Helpful to 11 out of 12 people

    Customer services started out as very friendly, but turned for the wose as the loan progressed. Customer service individuals were impatient, curt and rude and refused to elaborate on why they were being so rude. I still have no idea why they were so rude but I suspect they work on a comission and I asked too many questions as to why they wanted me to close certain cerdit card accouts. The process was not quick either, it was inexplicably long and emotionally painful experience. I feel Qucken owes me an explination and an apology.

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    Reviews (3890)

    Feb 27, 2015

    We were amazed at how fast and easy everything came together to refinance our current home with Quicken!!! Even the independent loan processor stated that Quicken Loans is the best out there. Thank you for making this a painless experience for us!

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    Feb 27, 2015

    my refi was very easy and simple

    Staff was very helpful in every step of refi, they called often with updates and responded very quickly when i needed info.  Highly recommended!!!  Refi was simple and painless !!

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    Feb 27, 2015

    Excellent, Quick and Easy!

    I recently used Quicken Loans to ReFi my property, from the start they were extremely professional and helped to make the process fast and simple. You can do everything from you computer and they work to simplify the entire process. I would highly recommend them to anyone looking for a mortgage. Thank you in advance for all your help and getting me through the process!! A+ + + ALL THE WAY!!

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    Feb 27, 2015

    Inefficient and Painful

    Quicken should have acquired final pay-off amounts from our creditors and mailed checks directly to them.  Instead, checks were sent to us made payable to our creditors and they were made out for inaccurate amounts, resulting in overpayments that we must get refunded to us.  Altogether the process was inefficient and painful.

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    Feb 27, 2015

    Prompt, friendly, thorough, great!
    Helpful to 0 out of 1 people

    This process was about as painless as it could be.  QL stayed on top of every aspect and promptly answered all questions we had.  I have already recommended QL to my brother who is anxious to talk with them based on our positive experience.

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    Feb 26, 2015

    Easy process

    I couldn't have asked for a more helful group of people helping my wife and I re-finance our home, we were kept up to date on any changes almost on a daily basis at time.  The closing wash painless as well.  Thank You Quicken!!!

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    Feb 26, 2015

    Quick, Easy and a Great Experience!

    Fantastic team!...Professional in every way, always communitcating and keeping us in the loop.  Would definately recommend this company, your name says it all..., we closed in record time! 

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    Feb 26, 2015

    Very low stress refinance

    This was my 2nd mortgage transaction with Quicken. Overall, the process is amazingly efficient. Took about 3 weeks from start to finnish. The flow of information from Quicken exceeded my expectations. At all times during the process I knew exactly what was needed from me and what was still outstanding. I would use Quicken again if the need arises.

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    Feb 26, 2015

    Smooth and efficient virtually painless

    Only one minor glitch, someone was trying to do a favor by including my homeowners insurance premium in my monthly payment and that was never discussed before nor had I ever exercised that option in my previous Quicken Loan.

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    Feb 26, 2015

    Mortgage Refinance

    We were very please with the service that Quicken Loans provided in refinancing our home. Every person we talked with was very professional and treated us as if we were the most important customer they had.  We were kept informed though the whole process and closed our loan in a little more than 30 days. It was a very fast process. The employees of Quicken Loans are wonderful and when we had questions they answered them quickly. I would recommend Quicken Loans to anyone looking for a mortgage.

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    Company Overview

    Quicken Loans is America’s largest online mortgage lender. With more than 28 years of experience, they provide world-class client service, and it shows – 94% of clients say they would recommend them.

    Quicken Loans offers products such as fixed and adjustable rate mortgages, FHA Loans and VA loans, and custom rate mortgages known as the YOURgage, where you can pick the term of the loan. Powerful online tools, like MyQL andMyQL Mobile, allow Quicken Loans to close the majority of their loans in 30days or less. Not only is Quicken Loans a client favorite, but they’ve been named in the top 10 of Fortune Magazine’s “100 Best Companies to Work For."

    Headquartered in Detroit, Michigan, Quicken Loans is an Equal Housing Lender.