Have been thru many loan processes with primary and vacation home mortgages - this was the easiest and most efficient. The technology used helps this greatly but also the personel service was excellent as well - the supporting folks were readily available to speak to and were knowledgable in the process.
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Customer services started out as very friendly, but turned for the wose as the loan progressed. Customer service individuals were impatient, curt and rude and refused to elaborate on why they were being so rude. I still have no idea why they were so rude but I suspect they work on a comission and I asked too many questions as to why they wanted me to close certain cerdit card accouts. The process was not quick either, it was inexplicably long and emotionally painful experience. I feel Qucken owes me an explination and an apology.
BiffSmith's review was:
Quicken Loans is America’s largest online mortgage lender. With more than 28 years of experience, they provide world-class client service, and it shows – 94% of clients say they would recommend them.
Quicken Loans offers products such as fixed and adjustable rate mortgages, FHA Loans and VA loans, and custom rate mortgages known as the YOURgage, where you can pick the term of the loan. Powerful online tools, like MyQL andMyQL Mobile, allow Quicken Loans to close the majority of their loans in 30days or less. Not only is Quicken Loans a client favorite, but they’ve been named in the top 10 of Fortune Magazine’s “100 Best Companies to Work For."
Headquartered in Detroit, Michigan, Quicken Loans is an Equal Housing Lender.