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Quicken Loans

Product Holder (4263 Reviews)
Application Process
Customer Service
4.5128 5

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  • Most Helpful Positive Review

    Helpful to 67 out of 72 people

    Day 1. We applied for a VA refinance with Quicken Loans and was told upfront which documents I would need to provide to begin the loan process.

    Day 2. I sent by fax, all of the requested documents, plus a few that I felt to be necessary. And sent the required $400.00 security deposit for the appraisal.

    Day 3. My online account was available and the documents sections showed complete. I was able to see the loan amount and interest rate(locked in). I was contacted by the person who would be handling the loan from this point on. He informed me of the loan agreement, which was spot on with what Christine had told me.

    Day 5. An appraisal was scheduled.

    Day 9. Appraisal was conducted. Though the appraisal came in at an average sale in the area amount(used for the loan purposes), it was still about 5,000.00 over the loan amount and the actual value was estimated at approximately 37,000.00 over loan amount.

    Day 13. An in home closing was scheduled. And I was able to review the complete contract for the loan. The GFE(Good Faith Estimate) was exactly as described by Christine, my initial contact person. The estimate showed my pay off amount plus my escrow amount needed, which was added to the loan.

    Day 17. I received by FEDEX, our complete loan packet which was very nicely put together along with a sealed packet. The sealed packet was stamped, "TO BE OPENED BY NOTARY ONLY", which was found at the closing, a mirror of my packet.

    Day 19. The closing was completed in my own home by a very informative woman. She explained every document prior to signing, unlike our current (well known) mortgage bank whom charged us approximately $10,000.00 for conducting the loan. The woman conducting the closing stated that Quicken Loans is by far the best lender she has worked with.

    Day 26. My current loan was paid off in full by Quicken Loans.

    Day 28. I received $396.98 back from Quicken loans from my security deposit. And we are still waiting for our refund from our ex-mortgage lender.

    Our complete experience with Quicken Loans was very fast and friendly. The only thing that was added to my loan amount was my escrow for taxes/insurance, which every lender needs. Quicken paid all closing cost and fees, other than the $3.02 which was applied to escrow from the initial $400.00 security deposit. Our payment is now $300.00 per month lower and we only owe the escrow amount more than we did with our other lender.

    Also, my original loan along with my prior refi (both VA) required me to pay closing cost and points, Quicken Loans informed me that VA loans require the lender to pay these amounts at the current rate, 3.75%.

    Thanks Quicken Loans!

    Idaho resident.

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    Most Helpful Critical Review

    To many hands in the pot
    Helpful to 26 out of 30 people

    To many people involved with the process. You are told something different every time to talk to someone different.  Even when you prove them wrong (calls are recorded) they still can't figure it out..

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    Reviews (4263)

    Fast & Simple

    The entire process was fast and easy.  I made my first call in late July and by August 24th I was done and just waiting on my colsing date to come. 

    The entire team at QL was very helpfull and all of them told me to call anytime even if it wasn't a aquestion they could answer they would get me directly to someone who could.

    I would highly recommend them to anyone looking for a new home loan.

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    Simply & Easy

    I started the process of applying for my home lone in late July and on September 1st I was moving into my new home.  The entire process was extremely smooth and they guide you through every step of the way.  I will say it helps to respond as quickly as possible when they are requesting info so they can have as much time as possible to process the info. 

    All in all my entire loan process took about 20 days and then I was just waiting on my closing date to come.  Fast and efficent.

    The team at QL were all very friendly and willing to help at any time.

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    Fast & very happy with quicken loans.

    they worked with me from the very start , very simple online electronic sign document forms, received my loan in less then 30-Days and will now be saving over $200.00 a month, & locked in at a very  low interest rate,  that can never go up for the life of said home loan. I would highly recommend Quicken Loans to anyone.

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    Worst process ever!
    Helpful to 4 out of 4 people

    The first person you speak with is extremely good at getting you locked in and going.  This person is very helpful upfront but goes away when the loan really gets going.  The next few people that get involved seem to careless about you or your priorities.  You feel like just another number to them.  The communication is completely broken down at this point and they do not seem to know what is going on.  This started out as a great idea and turned into the worst mistake of my life.  I would never recommend QL to anyone that I liked.  They are truly engineered to amaze..  They amazed me at how horrible they can make the home buying process.

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    They truly care.

    The process was pain free and customer service was awesome! They truly care and Changed our Lives. Thank You

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    My experience with Quicken was excellent

    Everyone was friendly, helpful and professional and knew what they were doing.  The process went smoothly.  I appreciated the updates on how the loan was 

    coming along.  There was a lot less  paper work than I had a previous closings, which I definitely appreciated.  And it was handled efficiently.  It didn't take nearly as l

    long as my last refi.   

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    Disappointed right now
    Helpful to 3 out of 5 people

    My loan application started out great.  1st girl was awesome, then somewhere along the way communication must have gotten lost.  Excitement of buying my 1st home started out hard and was a bit scary considering the commitment I was making.  I finally stared to feel great and enjoy it knowing in 5 days I would get the keys.  I had everything covered, plans for the home, help lined up, etc.   Then, 2 days beforehand I get the call with the closer who tells me I am expected to bring $1000 more to closing than was ever discussed, planned for, or that I have in my budget.  Where was the communication breakdown?  I expressed the amount I had to bring in from DAY1.  I reitterated it over and over again to the 3 people I dealt with.  So how can QL tell me what I need to bring?  A person only can bring in what they have and planned for and expressed.  The numbers should have been worked around MY DOWN PAYMENT, not the reverse.  So, who's fault is this?  Now they are telling me my closing date may have to change...NO!!  This is unacceptable.  I have the vacation days off, it's a Friday and I have plans for my  new home.  Not to mention all the utilities have been taken care of.  SO, was anyone there EVEN LISTENING to me the client?  My short term joy just went out the window and I am no longer excited, I'm furious!

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    Hi there! My team would like to look into your experience with us. Please send us an email at Emma@quickenloans.com. Thank you!

    QuickenLoans's reply was:    


    Quicken Loans made the process quick and easy.   Love the online process. The staff was very helpful, polite and kept me well informed throughout the process.  I would recommend Quicken Loans to friends and family. 

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    Good rate. Too many people involved.

    We dealt with way too many people during this long process. Different departments did not have the documentation we already sent to someone else, so we got repeated requests for more documentation. Not sure I would refi with them again.

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    Hey, there! We'd like to look into your experience working with us. Could you send my team an email at Emma@quickenloans.com. Thank you!

    QuickenLoans's reply was:    


    This was a suprisingly simple process.  We ended up savingf over $27000 dollars in the process and our payment is actually a little bit less.

    Garth and Maryanne

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    Company Overview

    Quicken Loans is America’s largest online mortgage lender. With more than 28 years of experience, they provide world-class client service, and it shows – 94% of clients say they would recommend them.

    Quicken Loans offers products such as fixed and adjustable rate mortgages, FHA Loans and VA loans, and custom rate mortgages known as the YOURgage, where you can pick the term of the loan. Powerful online tools, like MyQL andMyQL Mobile, allow Quicken Loans to close the majority of their loans in 30days or less. Not only is Quicken Loans a client favorite, but they’ve been named in the top 10 of Fortune Magazine’s “100 Best Companies to Work For."

    Headquartered in Detroit, Michigan, Quicken Loans is an Equal Housing Lender.