Never had an easier or quicker experience getting a mortgage before. Online process was streamline and efficient. Mortgage agent was polite, responsive and very knowledgeable. Anyone who has trouble with this process is most likely inexperienced! It was a dream and I would recommend Quicken to anyone.
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Do not trust QL. I was trying to buy a house and received pre-approval from QL. So i paid for the inspection, termite you name it. As we got closer to the closing date, QL wanted me to pay for the appraisal. I refused to do so (it was $600) until I had loan commitment from QL. They immediately mailed me out a loan commitment letter that included a Congratulations package on my mortgage loan. So I paid for the appraisal and waited for confirmation of my closing date. Two weeks came and went, and then I was not contact by QL at all. No customer support, no communication. Finally my real estate agent had to call my original broker who said that the loan was being reviewed in underwriting. HOW??? I ALREADY HAVE A LOAN COMMITMENT LETTER. Well it turns out that my credit score, LTV had never been reviewed and QL felt that I was not credit worthy enough for this loan. I'm out 3500 for the good faith, 1200 in inspections and 600 in appraisals all for NOTHING.