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Quicken Loans

Product Holder (4048 Reviews)
Application Process
Customer Service
4.5116000175476 5

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  • Most Helpful Positive Review

    Helpful to 53 out of 56 people

    Day 1. We applied for a VA refinance with Quicken Loans and was told upfront which documents I would need to provide to begin the loan process.

    Day 2. I sent by fax, all of the requested documents, plus a few that I felt to be necessary. And sent the required $400.00 security deposit for the appraisal.

    Day 3. My online account was available and the documents sections showed complete. I was able to see the loan amount and interest rate(locked in). I was contacted by the person who would be handling the loan from this point on. He informed me of the loan agreement, which was spot on with what Christine had told me.

    Day 5. An appraisal was scheduled.

    Day 9. Appraisal was conducted. Though the appraisal came in at an average sale in the area amount(used for the loan purposes), it was still about 5,000.00 over the loan amount and the actual value was estimated at approximately 37,000.00 over loan amount.

    Day 13. An in home closing was scheduled. And I was able to review the complete contract for the loan. The GFE(Good Faith Estimate) was exactly as described by Christine, my initial contact person. The estimate showed my pay off amount plus my escrow amount needed, which was added to the loan.

    Day 17. I received by FEDEX, our complete loan packet which was very nicely put together along with a sealed packet. The sealed packet was stamped, "TO BE OPENED BY NOTARY ONLY", which was found at the closing, a mirror of my packet.

    Day 19. The closing was completed in my own home by a very informative woman. She explained every document prior to signing, unlike our current (well known) mortgage bank whom charged us approximately $10,000.00 for conducting the loan. The woman conducting the closing stated that Quicken Loans is by far the best lender she has worked with.

    Day 26. My current loan was paid off in full by Quicken Loans.

    Day 28. I received $396.98 back from Quicken loans from my security deposit. And we are still waiting for our refund from our ex-mortgage lender.

    Our complete experience with Quicken Loans was very fast and friendly. The only thing that was added to my loan amount was my escrow for taxes/insurance, which every lender needs. Quicken paid all closing cost and fees, other than the $3.02 which was applied to escrow from the initial $400.00 security deposit. Our payment is now $300.00 per month lower and we only owe the escrow amount more than we did with our other lender.

    Also, my original loan along with my prior refi (both VA) required me to pay closing cost and points, Quicken Loans informed me that VA loans require the lender to pay these amounts at the current rate, 3.75%.

    Thanks Quicken Loans!

    Idaho resident.

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    Most Helpful Critical Review

    To many hands in the pot
    Helpful to 12 out of 14 people

    To many people involved with the process. You are told something different every time to talk to someone different.  Even when you prove them wrong (calls are recorded) they still can't figure it out..

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    Reviews (4048)

    Helpful to 1 out of 1 people

    Good personnel, friendly, yet, very professional.  Sometimes it seemed like there were too many people involved.  I assumed each had different responsibilities.  Very good experience, especially Kyle.

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    Stress free, easy and pleasant.

    I would recommend them to my family and friends. i liked how they kept me informed at what was happening and how quickly everything progressed.

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    Stress free, easy, fast and pleasant.

    The people kept me posted as to what was happenning and when. Lots different than experiences with other lenders. I would recommend them to my family and friends.

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    stress free
    Helpful to 1 out of 2 people

    Quicken has taken the stress out of applying for a mortgage. From the first phone call to closing of the loan everything was handled quickly and professionally. They kept up up to date with the whole process. Their website "My QL" is easy to navigate and helps to guide you through the mortgage process. Every person we dealt with was wonderful.  From our initial phone call with John Reardon to Andrea Jackson to David Brooks and finally David Webber,Atty  everyone was professional and helpful in so many ways  

    Thank you for getting us a great rate and creating a stress free mortgage experience for us! 

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    I'm very happy.
    Helpful to 0 out of 1 people

    Your costomer service people were very good to work with. The speed of the whole process was great.

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    Helpful to 1 out of 1 people

    Your bankers need to listen and not hard sell in every conversation.  There was no communications within the company. Papers that had been faxed to one part of the company and acted upon were being requested by another part of the company who would not even bother to find the paperwork within your own company.  Your bankers could not even keep phone numbers and emails straight. We have another property to refinance and are look at other options....

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    Hey there. My team would like to look into your situation. Can you please send us an email to with more details of what happened? Thank you!

    QuickenLoans's reply was:    

    Easiest, most efficient loan ever!!
    Helpful to 1 out of 1 people

    From Kyle Glenn who started my loan process to Brian Arnoldy who completed it and everyone in between, I have to say that they were always very friendly, available, and responsive to any questions or concerns I had! Thanks to the whole team for completing my refinance so efficiently and painlessly!

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    happyinlouisiana's review was:    

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    Excellent service and comunication.

    From the inital contact to closing the process was seamless.  

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    Very good service.

    Whenever I had a question it was answered promptly.   Connor Kennedy and Darcy Allen was very good at keeping us up to date on the status of our loan.  

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    Great experience! Easy as can be!
    Helpful to 1 out of 1 people

    Easy to communicate, great to work with and keep to their word!  So far best experience yet with an easy refinance 

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    Company Overview

    Quicken Loans is America’s largest online mortgage lender. With more than 28 years of experience, they provide world-class client service, and it shows – 94% of clients say they would recommend them.

    Quicken Loans offers products such as fixed and adjustable rate mortgages, FHA Loans and VA loans, and custom rate mortgages known as the YOURgage, where you can pick the term of the loan. Powerful online tools, like MyQL andMyQL Mobile, allow Quicken Loans to close the majority of their loans in 30days or less. Not only is Quicken Loans a client favorite, but they’ve been named in the top 10 of Fortune Magazine’s “100 Best Companies to Work For."

    Headquartered in Detroit, Michigan, Quicken Loans is an Equal Housing Lender.