Quicken Loans Reviews Reviews

Quicken Loans Reviews Reviews
3.8 out of 5 stars
101 Reviews

From Borrowers in the last year


Application Process

4.5 out of 5 stars

Customer Service

4 out of 5 stars

4 5

Most Helpful Positive Review

Jun 19, 2019
Lisa Mitaj is a phenomenal woman!
Dajuan81 Borrower

If you are lucky enough to have Lisa Mitaj working on your loan. Just know that you will have an agent that goes above and beyond to help you on every step of the way.

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Most Helpful Negative Review

Jul 10, 2019
They Just look for their own interest!
toto1385 Borrower

I was shopping for a mortgage loan for an investment property and after the agent was letting me know for about 10 minutes how great Quicken Loan is and after pulling my Excellent Credit Score, he asked me to accept a higher rate and a minimum of 25% down if I wanted a 30 years conventional loan! Also, he was trying to convince me to go for a 15 years loan term although I specifically told him that I wanted the 30 years terms. At the end, they declined my loan request, again although my score is above 800! Quicken Loan is one of such companies who want to make a QUICK BUCK and don’t care about the need of their customers. I went and found a local mortgage loan provider that gave me all the things I was looking for!

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These reviews were written by current and former borrowers in the last year.

Mar 30, 2020
No help after the Sale
mrwatts03 Borrower

purchased the loan, they talked me into not putting much down, wrapped up the rest of my downpayment as fees. 

Then would not help when i accidentally scheduled two payments. NO ONE IN THE ENTIRE COMPANY COULD STOP THE SECOND PAYMENT, THEY DID NOT GIVE A SINGLE ****!!!


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Mar 24, 2020
civid19 no help
bubbaloo95 Borrower

And they are not doing anything for the civid 19 (coronavirus) to help custumers, foreberance and modification do not help, does programs are suspend now and pay later.

they need to follow bank of america and suspend this payment for up to 120 days, and then add payment at the end, not making people paid back does payments.

ill GIVE THEM A FFF. this company is not looking out for their custumers on this situation.

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Mar 23, 2020
I refinanced my home loan
patinslc Borrower

The process was really easy and I reduced my interest rate and included my car loan in my home lan to have one much lower payment.

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Mar 19, 2020
Mistakes made.
Sophia1998 Borrower

They work hard and fast for you but when 8make an error, they don't fully compensate. I was supposed to get my escrow and an error rolled the escrow into my principal. They partially offset the difference but I had plans for that escrow money.

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Mar 13, 2020
RobFrey1 Borrower

On the plus side, this was the easiest loan I have ever taken out.  The online portal is easy to understand and quite literally guides you along very very well.  Really, there is absolutely no need in having a brick-n-mortar business handling this.  Fantastic.  

Only draw back is the appraisal cost was higher than I might have expected (and I used to be an appraiser too!) and a few other assorted fee's that came out on the HUD.  

But overall, very pleasant experience and I would use them again.

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Mar 10, 2020
The experience is horrible, do not deal
Carter7720 Borrower

Never deal with Rocket or Quicken, see my review on trustpilot, absolutely frustrating and frustrated.....DO NOT GO WITH EITHER, FIND YOUR OWN REALTOR AND FINANCE COMPANY. THEY DING THE REALTOR FOR FEES, EVEN IF YOU DON'T GO THROUGH QUICKEN. My realtor is amazing, can't say enough HORRIBLE THINGS ABOUT QUICKEN AND ROCKET!!!! RUN AWAY!!! -Ryan C Syracuse NY. If there was a 0 star, I would give it!!!!

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Mar 09, 2020
Worst Customer Service
BD488 Borrower

I obtained my current mortgage thru Quicken Loans/Rocket Mortgage a little over a year ago.  SInce then, interest rates have dropped significantly.  They have harrassed me multiple times per week, for months now, to refinance at NO COST.  This turned out to be untrue.  Once we began talking thru the details, it in fact was several thousand dollars rolled into the life of the loan.  They would tee it up as "oh, that's no out-of-pocket cost at closing..."  I escalated the issue to the executive offices and ended up with an offer to do a refi at truly no cost that amounted to an insignificant drop in rate...just to apease me.  They have since kept calling morning, noon, night and weekends, are rude and demanding, ending messsages with CALL ME BACK!  Just today, I recieved a letter saying "unfortunately, we are unable to offer you financing at this time..."  This is with an 800+ credit score, enough liquidity to pay the mortgage off many times over and having already been approved for a refi.  I called the executive offices to vent and was told the letter was sent by mistake.  Unreal and the most unprofessional group of so-called bankers I've encountered in my 50+ years.  Another poster referred to them as Scam Artists and that is spot on. It's obvious they are trained to act this way and it's pathetic.  There are plenty of equivalent or better rates out there at significantly lower out-of-pocket costs than Quicken Loans...and guess what? Much nicer and much more professional people.  My mortgage will be moved away within the month and I will never be back.

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Mar 09, 2020
Loan Refinance
Lefty1972 Borrower

Excellent company to work with.  Literally 2 weeks from initial discussion to close on my refi.  Competent and helpful associates all the way through and the best part is the closing agent came directly to my house the day of closing.

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