I had already chosen another mortgage company after comparing rates from multiple places. Quicken called me and asked to compete for my business. Most companies say they will beat your best offer, but they usually only barely beat it. Quicken blew my best offer out of the water and saved my over $100 a month off my mortgage payment. Then entire process from start to finish was excellent. The communication was outstanding. I received a call, email, or private message through the MyQL website at least once every 2-3 days throughout the entire process. My Mortgage Banker, Michael Alley and Senior Purchase Specialist, Aaron Sieloff were both great to work with. There was an easy checklist of to-do items that I needed to upload to them and things I needed to take care of. They did not ask for the same documents more than once. I highly recommend Quicken Loans, along with both Michael and Aaron. I am extremely happy I chose Quicken for my mortgage.
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Loan underwriters slow, uncommunicative.