Information is provided by the mortgage lender. Average closing time is calculated using lock to fund dates in 2017.
Overall lender rating
4.1
out of 5
8 reviews
from Credit Karma members
Most helpful positive review
Jan 15 2021
HSBC Mortgage Lender
This Lender made the process very easy. They went above and beyond to help me get the best rate possible. Additionally, they were the only Lender that would accept my rental income. Most of the other Big Banks would not accept that form of income due to the pandemic.
Most helpful negative review
Nov 12 2020
Poor
Closing costs were way over estimate. One person we dealt with was nice, the other was flippant. I know Covid slowed down an already busy time with low rates, but it took them 6+ months to get it done and charged us three times to pull credit reports, lien searches, etc. because they moved so slowly. Their atty sent several documents to our wrong address slowing the process down further. We have refinanced several times and this was beyond painful.
We don’t have rates available from HSBC Mortgage.
Average rates from other lenders
Refinance rates
Average home details
Credit score: 720–739 • Refinance • Primary residence • ZIP: 77009 • Loan balance: $230,000 • Est. home value: $287,500
This Lender made the process very easy. They went above and beyond to help me get the best rate possible. Additionally, they were the only Lender that would accept my rental income. Most of the other Big Banks would not accept that form of income due to the pandemic.
Jan 10 2021
Awesome
Very Smooth process. Pay attention during the closing..
Dec 26 2020
Choose another lender
Took 6 months to refinance due to lack of communication and follow through on their part. Emails went unanswered and took more than 48 hrs to get a call back when leaving phone messages. Overall terrible experience and will not be using them for future mortgages/refinances/loans or general banking.
Dec 24 2020
Home Street Bank
Not sure if this is HomeStreet Bank but if it is, it's great.
Dec 21 2020
Easy to so business with
Detailed, fast, and was always available for questions
Dec 20 2020
Good
Very good experience dealing with agents Professionals
Nov 18 2020
Good!
Easy, thorough, pleasant. I am happy with this company..
Nov 12 2020
Poor
Closing costs were way over estimate. One person we dealt with was nice, the other was flippant. I know Covid slowed down an already busy time with low rates, but it took them 6+ months to get it done and charged us three times to pull credit reports, lien searches, etc. because they moved so slowly. Their atty sent several documents to our wrong address slowing the process down further. We have refinanced several times and this was beyond painful.
1-8 of 8
We don’t have rates available from HSBC Mortgage.
Average rates from other lenders
Refinance rates
Average home details
Credit score: 720–739 • Refinance • Primary residence • ZIP: 77009 • Loan balance: $230,000 • Est. home value: $287,500
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