This company is a joke and needs looked into!! They just took over my mortgage and since the previous lender supposedly did not report payments to them I now have to go and pull months of bank records to prove I made a payment because my mortgage statement from HomePoint showing I am currently only one month behind is not enough proof. They should be out of business. I see nothing bad bad reviews about them and how they handle accounts, misapply payments, etc. If I could give zero stars I would! They need investigated for their misleading, deceptive practices and not handling accounts properly.

I had a very hard time canceling private mortgage insurance with them. The only way to get communication about PMI is their message center. Whoever is reading messages is clueless about the process. I was late with my payment once, and waited 12 months to pass before submitting another request to cancel PMI. They keep on saying that they cannot process my request because I have a late payment, without actually looking into it and seeing that it been over 12 months. I got a feeling that they are careless and don’t want to put in their time to actually reviewing requests. I called them several times, and spoke with customer service representatives, who read me the denial letters, without looking more into it. Horrible customer service!!!

Horrible company... unwilling to assist in a miscommunication on an escrow issue. Made payments for 3 months to play catch up, was given the wrong mortgage payment twice ..unwilling to assist in credit repair

I had a very negative experience with Freedom Mortgage. They applied payments incorrectly and then charged me, which is unacceptable. Customers should not be penalized for mistakes made by Freedom Mortgage. Overall, I would advise others to avoid doing business with this company. If you're looking for a mortgage company, it's important to do your research and find one that has a good reputation for customer service and managing your payments. Based on my experience, this company does not fit that description.

Really poor customer service. Below average at solving a problem resulting from an error they created.

This has to be the worst bank in existence. I tried for months to get my loan assumed so I could keep my sub 3% interest rate after my divorce. They kept flipping their answer until the day I signed refinance papers. I made one last call and they told me that I could NOT assume my loan. 3 days after closing on my refinance, they called me to let me know that my assumption request was approved. Their disorganization is literally costing me $100’s of thousands of dollars now. I have never been more upset with any business.

The worst Mortgage Lender EVER, they took the monthly payment of your house without autorización and when you want answers about it, the costumer services mock at you because you not speak English very well. Don’t do Business with this people Ever.

Don't do it! Probably will offer a good rate, in return, expect bad customer service, error messages when logging in. Everything moves so slowly, you send them an email and they respond via mail. Very backwards company.

This lender helps people in getting loans. Also if any issues comes up within the loan they go out of there way to help you.

Everything is a hassle. They do not update info even after proof is given. I've been struggling for over a month to have numbers corrected and every time (7 times at this point) I call its like they never even heard my complaint before and have to start all over. Still waiting on those numbers and my payment to be fixed. In the meantime, I'm having to pay over what I should be paying to stop fees from piling up. They also do not send documentation in a timely manner (1098 for taxes) and I had to ask THRICE for it before receiving one via email. The app doesn't have any of the documents like escrow analysis or tax forms. You must ask multiple times and wait for them. Sometimes over a month wait. Again, everything is a hassle. If it's a choice, steer clear.