Colonial National Mortgage Reviews

1.0 out of 5 stars
2 Reviews

From Borrowers in the last year


Application Process

1 out of 5 stars

Customer Service

1 out of 5 stars

1 5

These reviews were written by current and former borrowers in the last year.

Jan 31, 2017
Home Loan
Anonymous Borrower

Terrible customer service. Missing information on my 1098, and I have been on hold for over 40 minutes and still haven't been able to talk to a human about fixing this problem. Everytime I have an issue I can never get anyone on the phone and have to wait and hope the issue works itself out. I have never spoken to anyone from this company on the phone as the wait time is always astronomical.

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Jun 14, 2016
Refinancing service very poor.
Anonymous Borrower

We have been trying to refinance since February and due to an incompetent processor (Ashley Bennett), things are still not finalized.  Since the original time expired (through no fault of our own), they are now trying to charge us extra fees and additional appraisal fees, which we had already paid.  In other words, the new figures reflect $1000.00 increase from the original transaction details.  Sadly, we have had a mortgage with this company for many, many years, but this experience has really left us feeling betrayed.  Repeated phone calls and e-mails and secure messages in the website go unanswered.

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