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CitiMortgage

1.5 out of 5 stars
6 Reviews

From Borrowers in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

1.5 out of 5 stars

Customer Service

1 out of 5 stars

1.5 5
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These reviews were written by current and former borrowers in the last year.

Dec 01, 2016
Anonymous Borrower

Although slow, they helped me with a loan modification and refinance to lower my payment and assume the mortgage.  They gave me a great deal but very slow process.

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Jul 28, 2016
Refi Nightmare
Anonymous Borrower

Everything was terrible...stay away from this company!!!

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Jun 18, 2016
Rate hike days before closing!

After an initially delightful and responsive initial period, Citibank reneged on their written promises and confirmations. I will never get a loan from Citibank nor would I ever recommend getting a mortgage loan from them.

Earlier this year, we found a condo that we fell in love with and made an offer. After getting our mortgage shopping done, we chose Citibank because they offered us an initial rate of 3.375%, which was fantastical and better than the rate we could get at our own bank. Signing a contract for 90 days after getting our pre-approval, we were ready to close and move in.

From the moment underwriting began, it became a nightmare. The amount of documentation required kept ballooning again and again with each time the lender assuring us that we were complete. After weeks of this, Citibank's attorneys then caused even more delays, which my attorney fixed in fifteen minutes of writing an indemnification letter. At this point, our purchase agreement had long since expired, and it was only by the kindness of the sellers that we were able to keep our considerable escrow deposit.

I had multiple written assurances from the bank that the rate would be locked in at 3.375%. With underwriting complete, we set a close date. Just a week and a half before the close of the property, we received an email from Citibank a day after they had confirmed our original interest rate that they were going to hike the interest up to 3.5%. They did this because they had to pull my credit report again causing my score to drop. This hard inquiry was completed WITHOUT my permission and WITHOUT notice.

After several days of protestations, I spoke with the VP of lending at the bank, who said there was nothing he could do. I could either pay thousands of more dollars in discount points or risk losing my tens of thousands of dollars in escrow by going to another lender. This was simply extortion. I was left with literally no acceptable options. We reluctantly agreed to pay the discount points and closed just days later, but I will never get a loan or recommend Citibank for another mortgage. They do NOT keep their written word or deal in good faith.

Do NOT get your mortgage loan from Citibank.

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Jun 14, 2016
Horrible
Anonymous Borrower

Look elswhere if you expect good service.

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Mar 14, 2016
Re-finance
Anonymous Borrower

I wasted 10 weeks on these people and I am no further along now that I was back in December.  The most frustrating experience I have ever had with any type of credit application or loan of any kind!

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Jan 15, 2016
Terrible Company; Non-Responsive
Anonymous Borrower

I've had the unfortunate experience of having to deal with this company while handling the probate of a deceased relative. They mistakenly disbursed from a non-escrow loan for taxes that were already paid; assessed a 10% fee for it; charge a monthly fee for it; placed an escrow on the account increasing payment $700 per month for THEIR mistake; require full payment of the incorrect escrow while they "research" the mistaken payment - for which they've received a refund already, earning interest on my dollars. DISGRACEFUL.

I will NEVER do business with any Citi- related company and have stopped using any credit cards with the Citi logo. Stay FAR away with this company at all costs!

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