They are absolutely horrible. I never had any problems with my previous lender (guaranteed rate), I absolutely loved them, but sadly they sold my mortgage to Chase Home Mortgage and now I am stuck with all sorts of problems. They claimed they could not get in touch with my home insurance company, so they didn’t pay the renewal. I called them when I found out the renewal had not been paid yet and they gave me a fax number to have the home insurance company fax them the necessary information. I did so, and they still did not pay the home Insurance, so I called AGAIN, spoke to a very rude woman who had a horrible attitude with me the entire time. She told me that the fax number I was given BY SOMEONE AT CHASE was incorrect. I had at this point already emailed them the information directly and was calling to expedite things since my insurance policy had already expired because of all of their problems. They claimed to have overnighted the payment to the insurance company, this was on Thursday. It is now Monday and my insurance company has yet to receive payment, so I have to call chase AGAIN after work today. The back and forth it ridiculous. They refuse to contact me directly for anything, they refuse to call me or send me emails to update me on any issues. Getting through to a live person is HELL (I learned that if you say “speak to representative to make a complaint” it’s the quickest wait to get past the stupid automated system). I would NEVER choose to work with this company, and I’m beyond upset that my mortgage was sold to them. I’ve considered refinancing just so I don’t have to deal with them anymore. Worst company I’ve ever had to deal with.

Great experience! Easy to navigate within the app and make payments. They sent me a reminder about my escrow balance after their review and everything was easy to understand!

My mortgage was sold to them and already went up. I want to get rid of this bad company that is going broke.

So my brother can keep living in this home; I have to sign too many papers to refinance the home loan mess I inherited. They just can't seem to get organized. This is the third time they sent one more paper for me to sign. Rocket Morgage to see much better than Chase located in West Virginia.

XXXXXXXXX XXXXXXXXXXXXXXXXXXXXXX This is what I get from quick books online if you are using chase bank transactions. No one can figure out. Quick books blame it on Chase, Chase blame it on quickbooks. HAPPY XXXXXXXXXXXXXXXXX. You figure out what I want to say...xxxxxx

An absolute nightmare. My wife and I have well over six figures in Chase bank. This was the longest and biggest waste of time. Instead of asking for everything at once they ask for one thing every three days. Horrible experience. Avoid Chase Bank !

I took my 1st mortgage from Loan deport which was really good but later after sometime Chase took over. After Chase took over they are charging for each and everything and customer support is the worst. I wont prefer to go with Chase for Mortgage.

I had to contact them repeatedly because I wasn’t informed on progress. They switched people and they had wrong email and phone number!!!! I felt they dragged their feet. I did not feel they cared or wanted to help me much along the way.

I wouldn’t recommend Chase for a home loan. I understood the paperwork I signed and I put up $500 for earnest money. Everything was going good until their underwriters backed out due to a clause in our Condo Association’s insurance policy. They kept my $500 and refuse to give it back. It’s been a battle for 4 months and still on going .

They are straight up terrible will give many many empty promises and will leave everything till last minute and they have terrible customer service..run for your life..never use Chase for your home loan