My mortgage was sold from Quicken Loans to Chase right after purchase, and Chase has been easy to work with so far. I also have Chase credit cards, so it's convenient to have it all up in one online portal. No complaints here.
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Since my mortgage from WAMU was sold to Chase, I thought about refinancing with them. It started in October of 2012 and provided them all the documentation that met the requirements. After many phone calls to follow up with the progress, I was told that CHASE cancelled the deal in the 2nd week of January 2013. Would have been nice I was told. Poor communication and poor customer services. Went with another company and closed within 3 weeks. Caveat Emptor!! Chase is not good institution.