I had a decent experience with them and I had a very bad experience with them. Fortunately the recent bad experience didn't cost me anything but time, but it does seem like the company has fallen a lot. I emailed my loan office several times and she never answered me. I double checked that the email was correct. I also recently called to see if they could beat a rate from another lender, and the woman hung up on me. I wasn't being rude, nor was I upset, but it was clearly a hangup instead of a disconnect. I guess the employees are stressed because the company is no longer run well. Hard pass for the future.

Was never contacted after they sent me to a local realtor very unprofessional was never told what i was pre approved for.

We chose Better for a 30-day close. Our first representative was great and the site was easy. We uploaded all of our personal/financial documents within days. We didn’t hear from anyone for two weeks and assumed we were on track. When we later needed information for condo docs, we learned that our representative had changed. We often had to wait days for answers from our new representative and took to calling their overseas office at night. We still thought that we were on pace to make our closing until our representative was, again, changed days before closing. The new representative was out of the office during the final days leading up to closing. We were never told that we weren't going to be able to close on time. My partner was on the phone with yet another representative through the afternoon on our scheduled closing date (a Friday), clarifying very basic closing-cost information that had already been spelled-out by the title attorney. The representative said that he had to check something and would call right back. He never did. The following Monday, Better remained hung-up on the same closing-cost questions. After the title attorney repeated her clarification, we were scheduled to close that afternoon. While at the closing table, we waited for the wire until, fortunately, the seller agreed to proceed, presuming that funds were on the way. The next morning, I received a frantic call from title asking if I had heard from Better because they never sent the wire. Funds were not sent until 24 hours after our belated closing. We literally just got a call about setting up our monthly payment portal -- two months after the fact and after our loan had already been sold. Fortunately, we figured out how to do it ourselves on Reddit. My partner and I are both W2 employees, covered closing costs with two checking accounts, have 780+ credit scores, and have no student loans. If our loan was any more complicated, I'm honestly not sure we would have been able to close with Better. From experience, Better will be competitive (though not head-and-shoulders above competitors) in terms of rate and fees, but you're taking that money and buying a headache.

Worst experience with a mortgage company ever! We had a tight timeline (6 weeks). They asked endless questions (all on line), some of which made no sense. Half of which had nothing to do with our financials or credit worthiness. E.G. How long were you in you last profession. What does that have to do with qualifying for a lone? We've been retired for 6+ years. Not prompt with returning calls/emails. I got less confident that they were going to be able to close on time. So, I was putting a down payment of 37+% with credit scores just under 800. The appraisal came in $38k/6% less than the selling price. So they came up with this convoluted formula that said I needed to come up with an additional $24k down payment. Original loan to value was 64.7%; new loan to value 68.8%. What the heck!! I talked with management and they wouldn't budge off of the extra down payment. Wasted 2.5 weeks. Talked to two other lenders who stated they're requirement was unfounded and they never heard of or would do such a thing. I told BM to take a hike. Had a lender do the loan in 3 weeks! BM rate was better but they were totally unreasonable. Outstanding customer service from another lender. I also had a suspicion that they wanted to back out of the loan because it was at the time when rates were rising fast

Rating based on current experience. May go down more as the process continues. Very bad response protocol. Chat all day long and get nothing done. Licensed team members not available to speak or email.

Appraisal bait. Will schedule without your consent, please consider before accepting the “locked in rate.”

Liked that it was all a digital experience. Loa closed in less Than two months after applying.

If I could give Better Mortgage 0 stars that would be ideal. I am a real estate agent in Texas and my advisor Ty Carlton would not give me a call to update my file until I begged him to. We were a day before closing and could not get ahold of him and anyone who knew anything about the file for days. I’ve emailed complaints over and over and not one person in management called to make amends. The day before we were supposed to close we did not have the clear to close! Ultimately, my client had buyer fatigue because of their unprofessional response and decided to back out of the deal. Stay away from Better Mortgage and work with a local lender with great communication. I am a high volume buyers agent and I would never wish this upon anyone!

Very fast and quick. Able to finish all documentation in 3 weeks.

Poor customer service. They have a great website and technology, and that’s where the good stuff ends. They were a nightmare to work with, for me and the title company. If you want to have to make calls, emails, etc. to chase things down and do all the work to ensure you close on time, then Better is for you.