If I could give them a 0, I would. I went through their application process which was simple enough and kept in communication with them a few weeks before making my purchase offer on a home. Not once did they indicate there would be a problem and when it came down to it my loan was denied based on my credit score. There was no alternative solution, no offer of a different type of loan, NOTHING. It was a waste of my time and now I have no loan. I also worked with 3 different people on the team as they kept switching people on the team which was frustrating. No consistency in who you work with, no alternative solutions, and a total waste of my time. I do not recommend. Look somewhere else.

Rate kept changing even though it was locked. Not happy!!

No complaints! From application to closing in 2 weeks! Thanks!

Have used twice. Love them! Recommend them to friends and family.

Everything is done online with no live person available for any questions you may have. Having too many unnecessary requests and paperwork that is not related to Mortgage. Taking too long and on the end not being a bell to get our refi approved. As you can see I have already refinanced my mortgage with a different lender which is the prove that this was doable but better mortgage could not come through.

Application was easy, documentation was smooth, status updates and follow ups and advice was prompt, professional, understanding, courteous and synchronized with every state of the application, loan experts were knowledgeable and gave correct and true advice, rates were competitive and best at the time (I had compared with Quicken Loan and Nations Lending. Note here that Quicken Loan was my existing mortgage and first choice before Better). Online application and documentation upload was easy and smooth. Good web site. Their communication is good but some loan experts tend to rely on email only rather than schedule or give a call back to discuss the issue. And if one loan expert is away on leave or vacation there needs to be a better hand over. In one instance my loan expert was not reachable and her calendar had no slots available and I had not got a response for a few days and my rate lock was nearing expiry, when I learnt later that she was out of office. Also I hope that they continue to service my loan through The Money Source Overall ; excellent, highly recommend for refinance and they are much much more agile and nimble and efficient than Quicken Loan. The latter has really got inefficient and not competitive since my last refinance experience a few years back.

Detailed, friendly, considerate - not a lot of inbound irritating calls like the other vendors

Easy to communicate with and low fees. Could have done better on the escrow quote, I told them I paid $2k for insurance, but on the mortgage estimate it was around $500 making my monthly payments looking lower then what they would end up being. This wasn't corrected, even though I stressed about it on a phone call, until after I locked in my rate. This was only my second time doing this, and I didn't learn much from my first go around. The people at better were amazing at explaining every detail and cost after that issue, for any major questions I could normally schedule a call for the next business day.

Easy process with best rate for an income property refi!

So easy! All online. Good rates. .... I did a refinance. I was able to close within a couple weeks.