Better.com NMLS#330511 Reviews

Better.com NMLS#330511 Reviews
5.0 out of 5 stars
2 Reviews

From Borrowers in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

4 out of 5 stars

Customer Service

4 out of 5 stars

5 5
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These reviews were written by current and former borrowers in the last year.

Sep 08, 2019
Very good rate and very quick closing

Everything went smoothly and we closed in ~ 2 weeks I think it was super quick compared to other lenders (they will sell servicing of your mortgage but at least they tell you upfront :) )

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Nov 10, 2019

Thanks for the review. Who did they transfer servicing to? I'm considering Better, but I know there are some terrible services out there! Thanks in advance!

 
Dec 04, 2019

These guys appear to not know how to read a 1040 form? they use a robot to ask you questions, then when you answer them with a note, they of course ask again, I must of been asked 3 times for several questions, answered several times, they still seemed to not know what they were doing... oh best part, they suddenly just cut you off after you have locked a rate (and then then rates climb above your good rate so much that they don't feel like doing your loan anymore)... Seriously they conduct their business in a fraudulent manner, by simply denying after a rate lock, if it is not to their advantage... stay away from these guys... they will waste your time...

 
Aug 05, 2019
Easy process every step of the way
William1631 Borrower

Their website interface makes the loan process easy every step of the way with an intuitive dashboard and set of tasks. If you need to talk to a person it is very easy to schedule time with them and have them call you. As far as competitiveness, I was told from Quicken, one of the highest rated mortgage companies, that they could not match the offer. The realtor recommended by better was outstanding and we got the house we wanted.

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