Better

Reviews: Better

Reviews: Better

Better

NMLS ID# 330511


9

Years in the industry

$100B

Total funded loans

Information is provided by the mortgage lender.


Overall lender rating

4.1
out of 5
1180 reviews
from Credit Karma members

Most helpful positive review

Jul 16, 2021
Satisfactory

Online operation Went mostly smooth Communication was sometimes slow especially on weekends but mostly responsive Rate match is great

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Most helpful negative review

Apr 18, 2021
Horrible Experience!

HORRIBLE! A full month of almost daily requests for more documentation. They even demanded my IRS ID and password! They rarely return phone calls or emails. You never know where you stand. Had a back to back closing - my sellers were buying another home. Better hadn't wired the funds yet. Everyone waited while I spent 3 hours on the phone with Better reps who said everything was approved but couldn't even tell me what was going on - again, No statis! Funds finally arrived 3 hours late.

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All member reviews (1180)

771
135
54
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173
Mar 15, 2023
Better, needs to do better!

Very, unprofessional. They do not communicate well. Not with us the customer. Not with the realtor. And not with the title company. They promise to have closing on time, or they will give you $2,000. That's a lie. We had to file an closing extension 3 times. Constant emails with no response. Title company, Selling Realtor, and Buying Realtor were appalled at the incompetence of this company. It was crazy!! They just went dark for about a week. They also didn't communicate between each other. We also did a HELOC with them. One person handed the loan to another person. At this point no one knew who was doing what. It was crazy!! I will not recommend them to anyone.

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Mar 10, 2023
Muy buena aplicación

Hola me llamo Nadir Ramírez Zamora quiero are Clar mi gredito

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Mar 09, 2023
Online lender, competitive rates, can see rates and points in table, transparent Loan Estimate, no o

Everything online, Loan Estimate visible from the day 1, ability to see rates and points multiple options (not one variant) My closing happened earlier then planned and I didn't have issues with changing the closing date

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Mar 07, 2023
Unhelpful staff

I found them to be unhelpful and uneducated about mortgage options. They pre-approved me for a ridiculous amount of money. Then when I followed up for more details, they said they could only offer less than it would take to buy a house. I spoke with two other lenders. The other two had a few options I could choose from with how to proceed in purchasing a second home to move into, with selling my first home afterwards. Better Mortgage refused to look at different options and only provided me with one type of loan that wouldn't be enough to purchase a home. I spoke with two of their staff and neither was helpful.

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Mar 06, 2023
Great lender

Process was very quick and easy. Everyone I worked with was nice and professional

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Mar 03, 2023
Horrible company!!

Very bad company, horrible customer service skills. Super disorganized, make you submit the same so over and over, literally a waste of time. Literally had to switch to another company 3 weeks before my closing to not lose the sale. STAY FAR AWAY!!!! Much better companies out there.

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Jan 28, 2023
DON'T TO A BUSINESS WITH THIS COMPANY

Don't trust in this company. Brie and Justin are really bad. They spend me a month asking me a lot of task about my income (same tasks multiple times) and a lot of money (land survey/appraisal/inspections). And in the final denied. I change to a local lender. Please don't do a business with this company. You will loose time, the property you are buying and money.

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Jan 26, 2023
Quick and Efficient

I used Better Mortgage for my first home purchased and was surprised at how quick and easy the entire process was. They were ready to close my loan after only 8 Business Days!!!

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Jan 07, 2023
Better Mortgage

Our team of professionals were excellent. Working to make sure that our getting a mortgage went well. Would recommend Better Mortgage 100 percent!

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Dec 08, 2022
Dont trust the dubious reviews

I had contacted Better when I purchased my home. It is extremely difficult to get hold of a human to talk and enquire. The person whom I was assigned, send me a link to book time on his calendar and the earliest time was 3weeks away. When purchasing a home, we need quick responses and advise. Glad I didn't choose them and went with a local provider who was a call away.

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1-10 of 1180

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