Bank of America Home Mortgages Reviews

1.0 out of 5 stars
5 Reviews

From Borrowers in the last year


Application Process

1.5 out of 5 stars

Customer Service

1 out of 5 stars

1 5

These reviews were written by current and former borrowers in the last year.

Oct 30, 2017
Just say no! Too corporate / too slow
Anonymous Borrower

If you are looking for a home loan, I would NOT recommend using Bank of America. I have used them now for 2 mortgages and regret it greatly. The amount of red tape required to get the loan initiated is so substantial that it pushes closing dates out beyond what other banks need. I also just went through a maniacal 15 phone-call battle to get PMI released from our loan due to inconsistencies between their internal policies and the documentation I felt like they had a script like the insurance company from "The Rainmaker" movie..."Deny all claims until the customer gives up asking!" Well I am not one to give up on a personal quest but I AM one to give up on a company that will treat me so poorly! Shame on you BOA...I hope my story will not only cost you MY business but several others as well!!

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Aug 16, 2017
I had to keep submitting my paper work

They are false reporting that I am 120 days past due each month but I pay my mortgage each month. When I refinanced my loan I had to submit my paper work probably 7 times and they kept changing the person handling my loan. It was like a game to not finish my new loan, I think it was employees just passing my loan to the next person trying to avoid having to actually work on it. This bank is terrible.

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Aug 16, 2017
Poor business practices
Anonymous Borrower

Bankofamerica (Bank Of America) This bank reports me every month as being 120 days past due yet I pay the mortgage payment each moneth, They are ruining my credit. I'm thinking about getting an Attorney and see what he suggest.

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Mar 24, 2017
false credit reporting
nancihobson Borrower

If you are ever unfortunate enough to get a BOA home loan, not only will the loan be your worst experience. ('returned' payments not credited, with no sign of the payment posting against our bank, no explanation, late fees charged for no reason), but they will not even report your payments to the Credit Bureau correctly!!  We have paid on time for 12 months after a modification, our payment is staggering, we are trying desperately to refinance, and they are either mis-reporting or not reporting half of the payments.  They show 6 payments made on time.  I've tried to report this to the BBB, but the page is closed down!  I assume that it is because there are too many complaints.  I'll keep checking to see if the page goes back up eventually. But stay away from these people!  

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Jan 05, 2017
Bank of America is Horrendous
Anonymous Borrower

Went throught three months of endless paperwork. Finally gave up. Worst banking experience of my life.

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