Bank of America Home Mortgages Reviews

1.7 out of 5 stars
6 Reviews

From Borrowers in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

1.5 out of 5 stars

Customer Service

1.5 out of 5 stars

1.5 5
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These reviews were written by current and former borrowers in the last year.

Mar 24, 2017
false credit reporting
nancihobson Borrower

If you are ever unfortunate enough to get a BOA home loan, not only will the loan be your worst experience. ('returned' payments not credited, with no sign of the payment posting against our bank, no explanation, late fees charged for no reason), but they will not even report your payments to the Credit Bureau correctly!!  We have paid on time for 12 months after a modification, our payment is staggering, we are trying desperately to refinance, and they are either mis-reporting or not reporting half of the payments.  They show 6 payments made on time.  I've tried to report this to the BBB, but the page is closed down!  I assume that it is because there are too many complaints.  I'll keep checking to see if the page goes back up eventually. But stay away from these people!  

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Jan 05, 2017
Bank of America is Horrendous
Anonymous Borrower

Went throught three months of endless paperwork. Finally gave up. Worst banking experience of my life.

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Nov 14, 2016
Anonymous Borrower

Very bad I ever see the bank like this in my life..very bad customer service. They never pic up the phone. They only nice when you apply the loan keep away from this bank

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Oct 31, 2016
Mortgage
Anonymous Borrower

Bank of America assumed my Countrywide Mortgage years ago.  When the interest rates dropped I consistently tried to refinance under the "HARP 3" that never materialized.  If I want to mess up my credit they "programs' to help, but if I want to refinance my current mortgage at a lower interest rate...can't help.  When the housing market crumbled I lost all my equity and they won't do a refinance.

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Sep 28, 2016
Great experience with BOA
Anonymous Borrower

I had worked with a lady in St Charles Illinois who was very helpfull and really cared - very responsive to my questions -she was my loan officer and basically the middle person between me and the underwriter.  Anyway I was able to get my documents in during the time period that Mrs Lamp has asked and everything went as scheduled.  I have good credit and I have a good job so this maybe the reason for my expediant process but I do believe you need a professional and responsive loan officer to make your experience flawless, thanks BOA and especially the nice loan officer -hopefully will be doing another loan shortly.

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Aug 14, 2016
It was a nightmare.
Anonymous Borrower

Please listen to me.  Do NOT, under any circumstances, take out a mortgage with BofA.  It is not just extreme inexperience among many of their people, but their entire system is a mess.  They outsource processing to people who are equally incompetent.  I could tell 10 horror stories.  Mistakes were made that cost me money.  Never.  

This is the first negative review I have written, ever.  I wish I'd had the good sense to follow my intuition that things were not going well.  I should have gone to a pro.  

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