American Financial Resources, Inc Reviews

3.4 out of 5 stars
5 Reviews

From Borrowers in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

2.5 out of 5 stars

Customer Service

2 out of 5 stars

3.5 5
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These reviews were written by current and former borrowers in the last year.

Oct 03, 2017
Much much less $$ compared to Quicken
dab3221 Borrower

I had a very positive experience iwth AFR and saved thousands of dollars in costs compared to QUicken. If you have to have a Rrocket mortgage, your going pay $$

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Jul 27, 2017
Anonymous Borrower

The application process was daunting. I can't say they did anything wrong. It took forever it seemed, but I can't say it was because of the company or just my impatience in wanting the process over with and securing approval for my mortgage. I have had American Financial Resources since 2012 and I pay each month so I don't have anything bad to say about them. All my questions are answered when I call and they information on the website give full details about every part of my monthly mortgage payment. I have a great rate and I would use them again in the future.

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Jun 23, 2017
Fast Refinance Closing
Anonymous Borrower

I have refinanced 3 times in my life, and this was by far the easiest one! They offered the lowest rate of any lender I talked to. They have an online system to sign loan docs and to upload your documents they require (paystubs, W2s, etc) which made the process painless. I will absolutely use this company again for future purchases and refinances.

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Apr 13, 2017
Incompetent
Anonymous Borrower

The incompetence here is astounding. On every level. 

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Dec 19, 2016
terrible experience
Anonymous Borrower

Run, run away! Honestly, I know the low rate is tempting, but the frustration you will suffer through the entire experience is not worth it. I’ve never dealt with such unresponsive, unprofessional, uncaring people. At times, I felt like I was being conned because it was just such an unbelievably bad experience. I wondered if they were intentionally drawing it out and not returning my emails for some reason. It was just baffling.

If you still choose to work with eLend, know that you, the CUSTOMER, will have to be the proactive party in this transaction. Know that there will be many emails that go unanswered. Know that even when you provide all of the documentation needed – and quickly – there will be more and more and more information needed. And then needed again, because the old paperwork expired…because the process was taking so long…because they are incompetent.

And also, know that you will not get any sympathy from your originator or processor. They will not care that you are exhausted from the process and deserve answers. And know that likely it will take you contacting their supervisor to get action to finally happen so you can close and move on with your life. 

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