I have refinanced 3 times in my life, and this was by far the easiest one! They offered the lowest rate of any lender I talked to. They have an online system to sign loan docs and to upload your documents they require (paystubs, W2s, etc) which made the process painless. I will absolutely use this company again for future purchases and refinances.
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I wish I had read these reviews before doing business with this company. I implore anyone who reads this to NEVER DO BUSINESS WITH AMERICAN FINANCIAL RESOURCES. Jxxx Xxxxxxx is either the laziest or most incompetent person I've ever dealt with...and I mean EVER. He doesn't return phone calls or emails and shows no interest in getting things right. Similar to others, my loan processing was slow and painful. I wanted to refinance two homes, no cash out, 50% loan-to-value...should have been simple. It took three months to close, underwriting always needed "one other piece of information", which was never needed from me, always from some mysterious underwriter within the company. When we FINALLY got confirmation from AFR that they were ready to close, no one followed up to set a closing date/time. Instead, I get a call from the title company at 8:45 am saying they received funds on one of the loans and apparently we had an appointment at 9:00 am to close...the title company was just as surprised as I was. When we got to closing, the loan documents did not reflect a credit that had been agreed to previously and, even better, didn't include me as the borrower. Even though I had been the only person dealing with the company for three months, only my partner was on the note. All of the paperwork had to be redone, re-signed, etc. and, because of all the hassle, we closed without the agreed upon credit with the assurance from Jxxx that we'd be made whole after the closing. We are now nearly one month later and the credit has still not been resolved. I've started emailed Jxxx on a daily basis and will do so until I have a check in hand. This is a long post, so if you go this far, I will reiterate...unless you want to lose every hair on your head trying to get a deal done with these guys, avoid AFR like the plague.