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Wells Fargo Home Equity

2.8 out of 5 stars
5 Reviews

From Borrowers in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

2.5 out of 5 stars

Customer Service

2 out of 5 stars

3 5
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These reviews were written by current and former borrowers in the last year.

Oct 27, 2016
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mscup Borrower

Wells Fargo has me stuck in an Upside-Down auto loan,  Cannot get refiananced anywhere.

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Jul 28, 2016
Hard to make payments! Really
jose2088 Borrower

Unlike others, the process to get this set up was fine. No issues.  

However, i was paying using online bill pay from my bank.  Two straight payments were applied wrong, for way less than what I sent.  It got fixed quickly, but required phones calls and faxing info to WF to prove that $xxx was withdrawn from my bank.  Before these two payments, everthing was perfect for years.

I don't need to spend an hour for every payment on the phone with WF and creating and faxing proof to them.  Needless to say, after experiencing two straight payment issues (which I attribute to WF, as all other payments from by bank were/are fine), I gave up paying that way and moved to allowing WF to withdraw from my checking.  

So, Now, payments get applied quickly and for the correct amount BUT...

I am limited to 5 payments scheduled in 30 days. I scheduled 3 future payments and also 2 unplanned principle payments over a 30 day period.  Now, I am unable to schedule more future payment and I am not allow to schedule extra unplanned payments to principal, either.  The site won't even let me modify a scheduled payment to add more $$ to it.

In short I cannot use the WF website to PAY my HELOC!  

-I can't pay via check from my bank because WF can't apply payments correctly.

-I can't pay by the website because they won't let me make any more payments!

If i could, I'd ditch this HELOC and go with someone who doesn't restrict when I can pay, and can apply payments correctly.  This is way harder than it should be. 

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May 12, 2016
Anonymous Borrower

I love Wells Fargo and their service is great 😀👍

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Apr 29, 2016
The worst
Fionacatbat Borrower

They are the worst company ever my boyfriend had 3 major surgeries in less than 6 months and that included a quad bypass as the last one and through all this we still manged to only miss one mortagage payment and they denied him 4 time for a modification and the reason was because after the surgeries he came to stay with me to recover because the doctores did not want him home alone so of course the mailing address was different for about 6 months so they said he did not live in the address so they could not help him. what kind of **** is this. I will never ever recommend them not even in a case of emergencie I would live on the streets first so beware if you choose to use them cause this could be you some day. There customer service also sucks they are the rudest ever atleast on the phone side and in the mortagage department.The people in the Banks that I have delt with were nice they even got the run around from there own company. So beware please.

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Jul 16, 2016

I agree

 
Dec 21, 2015
Home Mortgage
Anonymous Borrower

I love Wells Fargo. They have alot to offer.

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