Wells Fargo Home Equity Reviews

2.4 out of 5 stars
5 Reviews

From Borrowers in the last year


Application Process

2.5 out of 5 stars

Customer Service

2.5 out of 5 stars

2.5 5

These reviews were written by current and former borrowers in the last year.

Feb 27, 2017
Good App to pay Mortgage
SamBlue136 Borrower

I had a Home Loan Mortgage with them and the app makes it easy to pay and view my payments online. 

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Feb 14, 2017
Extremely satisfied!
xxLilo313 Borrower

I have a mortgage and auto loan with Wells Fargo. I have never had any issues with either one. I use their app to make my payments and can view my accounts on line at any time. Both accounts have grace periods and I have always received courteous customer service. I've refinanced my mortgage once with no issues. I'd never go anywhere else! 

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Feb 12, 2017
norbdal1 Borrower

Wells Fargo places a hold on every payment i've made in the last 10 days. Never bounced a check with WF and never missed a single HELOC payment. Their solution is for me to go to a branch with a copy of my USAA statement to prove the payment went through.  Absolute nonsense.  I will be filing a complaint with the FDIC and the BBB, in addition to telling others about my experience. I hope it was all worth it WF.

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Oct 27, 2016
Auto Load
mscup Borrower

Wells Fargo has me stuck in an Upside-Down auto loan,  Cannot get refiananced anywhere.

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Jul 28, 2016
Hard to make payments! Really
jose2088 Borrower

Unlike others, the process to get this set up was fine. No issues.  

However, i was paying using online bill pay from my bank.  Two straight payments were applied wrong, for way less than what I sent.  It got fixed quickly, but required phones calls and faxing info to WF to prove that $xxx was withdrawn from my bank.  Before these two payments, everthing was perfect for years.

I don't need to spend an hour for every payment on the phone with WF and creating and faxing proof to them.  Needless to say, after experiencing two straight payment issues (which I attribute to WF, as all other payments from by bank were/are fine), I gave up paying that way and moved to allowing WF to withdraw from my checking.  

So, Now, payments get applied quickly and for the correct amount BUT...

I am limited to 5 payments scheduled in 30 days. I scheduled 3 future payments and also 2 unplanned principle payments over a 30 day period.  Now, I am unable to schedule more future payment and I am not allow to schedule extra unplanned payments to principal, either.  The site won't even let me modify a scheduled payment to add more $$ to it.

In short I cannot use the WF website to PAY my HELOC!  

-I can't pay via check from my bank because WF can't apply payments correctly.

-I can't pay by the website because they won't let me make any more payments!

If i could, I'd ditch this HELOC and go with someone who doesn't restrict when I can pay, and can apply payments correctly.  This is way harder than it should be. 

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