Sam's Club® Consumer Credit Card

I applied for this card in December to use for purchaes for my business. This card has been a NIGHTMARE!!!! payments don't get credited correctly, the user portal is the WORST I have ever seen, payments made in the store dont get credited correctly and customer service is horrendous!!! I am posting this under the Consumer complaints as when I call the business side they tell me it is a personal card. The funny thing is that when I call the consumer side they tell me it is a business card. Another BIG negative is they refuse to sync with any accounting software so every transaction has to be entered by hand. Oh, I almost forgot they assign you some cryptic user ID (you can't pick something you can remember) and the site is constantly locking us out on the password even though it is entered correctly. We are currently fighting over a late payment that was made in the store and not credited to the account. The card is mismanaged by Synchrony Bank so beware of any of their cards.

Statements cannot be viewed on line they must be mailed.  Online does not work with Chrome.  customer service outsourced to people with attitudes  I like Sam's club but not their choise of sams club card

Like others, I also have a 700+ score. I applied for the mastercard with the 5-3-1 cash rewards program. After applying, I was very disappointed to learn they had only issued me a store credit card that could only be used in the store. The language used does not easily tell you that if you are denied for one card, you will be stuck with the other. Even after receiving the email stating you have been approved for a card, pay close attention to which card because it still was not readily apparent. After calling, their customer service told me that I was not approved for the mastercard but that I could apply again. I told them to cancel the store credit card and I reapplied and this time I was approved for the mastercard.

I applied for the Card for the Cash Back Perks. I went into Sams club to apply specifically for the Sams Mastercard. I emplyee tried to sign me up multiple times and said I was not approved for the master card. From there they sent me to customer service where she then signed me up for the card. Come to find out she signed me up for the Store card with NO BENEFITS for a $3000 limit, HA!. I was furious, I had not given them permission to do so. I fought with phone customer service to have the card taken off of my credit and to close the account. I had them re-run my info for the master card and I was approved for $12,000 limit. Find it kind of funny I was orginally declined for the Master card but then I was approved for $12,000. I have perfect credit!  

A month later I needed to update my name on the credit card, It will take 7-10 business days to get the card. What kind of BS is this. Chase can have a card out to me next day. WHAT THE HELL IS WRONG WITH SYNCHRONY BANK??? The customer service was rude and when I spoke to a supervisor she was just as rude. I have had nothing but problems with the customerservice since I opened this card. I wish I would have read the reviews before I opened a Card with Sams

So, I always pay any balance in full upon receipt of my statement. A statement failed to arrrive and I was late by ONE DAY. How does Synchrony Bank handle it? Easy! Synchrony Bank puts a hold on the MC! Really? Is this the best way to treat your costumers? The CSR on the phone was polite with Synchrony Bank's scripted apology, "As a courtesy we've waived the late fee; however, your card will remain deactivated until we process the electronic payment."

Please, if you must shop at Sam's, do so with a MC from a reputable issuer versus Synchrony Bank - save your credit score from the carelessness of Synchrony Bank.

Synchrony Bank is a Terrible, Terrible, Terrible institution...

The service I recieved when using the sams club master card was so poor, that I will not be going to Sams Club anymore. 

I have this card and they DO NOT report balances to credit agencies... I have had NO BALANCE for 3 months and they still have hundreds of dollars on the report for credit karma and others....that synbc credit company does NOT report !!!!  

I have had a credit card for the past 7 years and have used American Express and Visa with great success.  I have never missed a payment and pay in full monthly.  I tried to set this card up for automatic bill pay twice and it didn't work.  The second time they said their records showed I was signed up but they had the wrong bank account.  When I called to pay on the phone they asked for the last 4 of my bank account and I confirmed them and that payment went through just fine.  I'm not sure why it wouldn't work online but did over the phone.  Worst customer service EVER!  When I cancelled the card I asked for my reward points and they gave me a different number to call because they couldn't forward me on to customer service.  Do NOT sign up for this card!

Customer service is terrible confused can not answer questions  put burden on caller  ended have to talk to supervisor  then that is not must better  Hope I never have to use it really don't like Synchrony Bank  wish Sam's would get better bank  to service their MC card also  it is a mess mostly Banks fault

I have had the card for 1.5 years. The CLIs have been generous, I've gone from $500 to $6,000. The online banking an payments have always worked. I take advantage of their zero percent financing offers quite often. The only gripe I would have is that the customer service is offshore. My AMEX and Discover cards both have US support. I use those cards almost exclusively because of that. I think the support is better and I want to do business with companies that hire Americans. I would recomend the card however, and would do business with Synchrony in the future.