Pottery Barn® Credit Card Reviews

Approval Odds

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1.0 out of 5 stars
3 Reviews

From Cardholders in the last year

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ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

4.5 out of 5 stars

Customer Service

3 out of 5 stars

1 5
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These reviews were written by current and former cardholders in the last year.

Aug 28, 2017
reward points sham
Krb3550 Cardholder

We decided to sign up for PB credit card since we were placing a large furniture order and knew we would be ordering more items in the future. Be aware they will not refund your reward points if you return an order! You will lose the points even though you spent money with a previous order to earn them! I purchased 2 rugs on-line (using some of my reward points) because I didn't know which one would look best in my house. When I returned 1 to the store I was told I would get a full refund and I have the receipt to prove it. After checking my credit card statement I noticed the full amount was not refunded. After calling customer service I was told they wouldn't refund the full amount of the rug I returned because I used points, even though I kept one of them! I used $250 in points and the rug I kept was $499!!! BUT, because I returned 1 item I wasn't able to utilize the $250 reward points any longer. Plus, if you return an on-line order watch your statement closely. This is ridiculous for a home furnishings store! 

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Mar 16, 2017
Does not work
Anonymous Cardholder

If you think this CC is good for reward, let me tell you that they do not even go through. It will say on the site that it's authorize to approved and used. And few days later pottery barn processing center will call you and said the pottery barn cc doesn't go through. And when you call Pottery barn CC, they will say they do not know why. And you just get bounce around between CC call center and processing center. And I just cancelled the card. Not sure why I open a pottery barn CC account and it does not accepted by Pottery barn processing center. Wasting time!!!!! Note: I have 750 credit score. 

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Dec 12, 2016
Only bad experiences
Anonymous Cardholder

We have only had negative experiences with this card. We originally opened the card when making a large furniture purchase from PB. Though we never received our furniture, we were billed twice for shipping. Later our order was canceled by PB without notification to us. In a later furniture purchase we received no rewards points. This negates our reason for getting hte card to begin with. The reply we have gotten twice is that they are 'further looking into' our matter. 

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Dec 22, 2016

Did you choose the 0% interest promo on your second furniture purchase? If so, that's why you didn't get the points. It's one of the other.

 
Dec 22, 2016

Sorry meant to type one OR the other. You won't receive the points if you opt for the special financing.

 
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Pottery Barn® Credit Card