Macy's Credit Card

Macy's Credit Card

Overall card rating

2.2
195 Reviews
from Intuit Credit Karma members

Most helpful positive review

Dec 15, 2017
Love it
Credit Karma Member

I have had this carf for 1 year 7 months, I have never had one issue, I started with a credit of $300 I am now at $10,000. You have to log into macys.com to access your credit card account. I see lots of posters saying that the credit card website is difficult to navigate. I have never had an issue, I get tons of coupons and the Macys Cash is awesome. When I applied for the card they needed to speak to me to verify that it was me after that the account was opened and I use it and make timely payments some times I pay it off sometimes I carry a balance.

Helpful34
Not Helpful3
Comment1
Flag

Most helpful negative review

Dec 21, 2021
Terrible Costumer Service
Credit Karma Member

You won't believe how unprofessional is the customer service. I asked for the supervisor and he hung up on me! Every single call for easy work takes 15 minutes at least.

Helpful7
Not Helpful1
Comment1
Flag


Member ratings

Application process
Customer service

All member reviews (195)

40
12
16
7
120

Nov 08, 2023
Deceptive, DO NOT GET!
Credit Karma Member

Signed up for a Macy’s card and was told that there would be 0% apr for 18 months, surprise! At the end of 18 months was charged deferred interest of over $700. BEWARE! This was not disclosed up front. Spoke with their customer service who said that they would remove the surprise interest charge if the balance was paid in full and payment posted. Paid it in full, posted, called back and surprise! They will not waive it. Will be filing complaint with the CFPB which I’m sure will go nowhere, but never ever get this card.

Helpful1
Not Helpful0
Comment0
Flag

Oct 23, 2023
Customer Service
Credit Karma Member

I applied a month ago today & was approved. I was told I would receive the card in 7-10 days; however I never received the card. I have called customer service 3x's with concern over the card possibly being lost/stolen. They were suppose to overnight a new card - haven't received that one either. I regret applying in the first place.

Helpful0
Not Helpful0
Comment0
Flag

Oct 14, 2023
Bad experience!
Credit Karma Member

Macys sent me a message that I can change my Macys credit card to Macy’s American Express credit card. I applied but they decided to decline me. I had my Macy’s credit card for years and always pay in full and on time!

Helpful1
Not Helpful0
Comment0
Flag

Jun 19, 2023
Worst credit card I’ve ever used
Credit Karma Member

Customer service is a nightmare. I don’t know where the call center is located but every time I call, I’m speaking to someone with a hard to understand accent. When I called to update my email they couldn’t locate the right account. EVERYTIME I order a replacement card, I never actually receive it. Just a bad experience.

Helpful2
Not Helpful0
Comment0
Flag

Apr 10, 2023
bad customer service
Credit Karma Member

bad customer service

Helpful2
Not Helpful0
Comment0
Flag

Apr 03, 2023
Macy's Stole Money From Me
Credit Karma Member

I had paid my card off and had a $0 balance. I was charged $50 for something in Puerto Rico (I've never been there) and the fraud "investigators" took several months to get back to me only to decide that it was not fraud (this is a lie). In that time, my credit score got docked over 100 points because I didnt pay this balance off. So I had to pay the $50 plus $122.05 in interest ($172.05 total) for something I never bought. I have to pay for my wedding soon and we are trying to buy a house but my diminished credit score is going to make that much tougher. Awful awful awful experience. DO NOT EVER GET A MACY'S CREDIT CARD

Helpful2
Not Helpful0
Comment0
Flag

Apr 03, 2023
Worst service I have ever experienced
Credit Karma Member

I paid off this card and stopped using it when I got a charge from puerto rice (never even been there) I tried to refute the charge and it took months for them to look into just to decide that it wasn't fraud so I had to pay for a large charge that wasn't me AND I had to pay the interest and late fees on the charge that wasn't me. The customer service didn't give one crap about my complaints and issue.

Helpful2
Not Helpful0
Comment0
Flag

Mar 21, 2023
Unethical Business Practices
Credit Karma Member

Use this card for travel and enjoyed the benefits of purchasing from Macy's. However I would make large +$2500 payments multiple times a month, they would process my payment and hold it for 2 weeks before applying the payment to my available credit limit, they said they can hold it as long as it takes to process internally, seriously took my money and help it for 2 weeks.... They should be sued!!!

Helpful1
Not Helpful0
Comment0
Flag

Feb 22, 2023
Shady practice
Credit Karma Member

They keep trying to charge me $2 a month on a zero balance account. I paid on the account and haven't charged anything in two months and they keep doing this. All you get are the same canned answers that are completely false.

Helpful2
Not Helpful0
Comment0
Flag

Apr 23, 2022
A waste of my third hard pull
Credit Karma Member

Approved for $300 after applying online yesterday with a 722 credit score. Called in today to see if that was accurate and to possibly try for a higher credit line and was not approved for that. A little disappointed. I pay in full each statement on my other cards so I guess I'll just wait until 6 months to try again. I thought I had gotten approved for the American Express Macy's Card yesterday, but the representative told me it is not. So this is even more disappointing. I feel like I wasted my third hard pull. Also, the 20% off of my purchase will not be applied until the end of the first billing cycle. Would've been better to apply at time of purchase. Well, let's see how this journey will go, I hope for a great one.

Helpful3
Not Helpful1
Comment0
Flag

1-10 of 195

See Approval Odds before you apply

We’ll estimate your chances of approval based on your credit profile. Join today — it’s free! You’ll also get:

Sign up
  • Credit scores and reports
  • Credit monitoring
  • Personalized recommendations
Macy's Credit Card

Macy's Credit Card

Macy's Credit Card

Macy's Credit Card


These ratings and reviews are provided by our users. Banks, issuers and credit card companies do not endorse or guarantee this content, are not responsible for it, and may not even be aware of it.

†† The opinions you read here come from our editorial team. Intuit Credit Karma receives compensation from third-party advertisers, but that doesn’t affect our editors' opinions. Our marketing partners don’t review, approve or endorse our editorial content. It’s accurate to the best of our knowledge when it’s posted.