Signed up for a Macy’s card and was told that there would be 0% apr for 18 months, surprise! At the end of 18 months was charged deferred interest of over $700. BEWARE! This was not disclosed up front. Spoke with their customer service who said that they would remove the surprise interest charge if the balance was paid in full and payment posted. Paid it in full, posted, called back and surprise! They will not waive it. Will be filing complaint with the CFPB which I’m sure will go nowhere, but never ever get this card.

I applied a month ago today & was approved. I was told I would receive the card in 7-10 days; however I never received the card. I have called customer service 3x's with concern over the card possibly being lost/stolen. They were suppose to overnight a new card - haven't received that one either. I regret applying in the first place.

Macys sent me a message that I can change my Macys credit card to Macy’s American Express credit card. I applied but they decided to decline me. I had my Macy’s credit card for years and always pay in full and on time!

Customer service is a nightmare. I don’t know where the call center is located but every time I call, I’m speaking to someone with a hard to understand accent. When I called to update my email they couldn’t locate the right account. EVERYTIME I order a replacement card, I never actually receive it. Just a bad experience.

bad customer service

I had paid my card off and had a $0 balance. I was charged $50 for something in Puerto Rico (I've never been there) and the fraud "investigators" took several months to get back to me only to decide that it was not fraud (this is a lie). In that time, my credit score got docked over 100 points because I didnt pay this balance off. So I had to pay the $50 plus $122.05 in interest ($172.05 total) for something I never bought. I have to pay for my wedding soon and we are trying to buy a house but my diminished credit score is going to make that much tougher. Awful awful awful experience. DO NOT EVER GET A MACY'S CREDIT CARD

I paid off this card and stopped using it when I got a charge from puerto rice (never even been there) I tried to refute the charge and it took months for them to look into just to decide that it wasn't fraud so I had to pay for a large charge that wasn't me AND I had to pay the interest and late fees on the charge that wasn't me. The customer service didn't give one crap about my complaints and issue.

Use this card for travel and enjoyed the benefits of purchasing from Macy's. However I would make large +$2500 payments multiple times a month, they would process my payment and hold it for 2 weeks before applying the payment to my available credit limit, they said they can hold it as long as it takes to process internally, seriously took my money and help it for 2 weeks.... They should be sued!!!

They keep trying to charge me $2 a month on a zero balance account. I paid on the account and haven't charged anything in two months and they keep doing this. All you get are the same canned answers that are completely false.

Approved for $300 after applying online yesterday with a 722 credit score. Called in today to see if that was accurate and to possibly try for a higher credit line and was not approved for that. A little disappointed. I pay in full each statement on my other cards so I guess I'll just wait until 6 months to try again. I thought I had gotten approved for the American Express Macy's Card yesterday, but the representative told me it is not. So this is even more disappointing. I feel like I wasted my third hard pull. Also, the 20% off of my purchase will not be applied until the end of the first billing cycle. Would've been better to apply at time of purchase. Well, let's see how this journey will go, I hope for a great one.