Crate&Barrel Credit Card Reviews

Approval Odds

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1.0 out of 5 stars
3 Reviews

From Cardholders in the last year

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Application Process

3.5 out of 5 stars

Customer Service

2 out of 5 stars

1 5

These reviews were written by current and former cardholders in the last year.

Mar 21, 2017
Straight-up Scam
Anonymous Cardholder

They sent my bill and the credit card to the wrong address. They called me at home to say my payment was late. I called four times and was finally told it was their mistake, that they'd "reset" my account and waive all additional charges. They waived the late fee, but not the $108 (28%) in interest. I wrote six more times, receiving a templated response each time. All this for merchandise and a credit card I hadn't yet received. Associates are ill-equipped to handle non-standard inquiries and therefore ineffectual. Crate&Barrel should be ashamed to attach its brand to Comenity Bank. 

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Aug 06, 2016
Anonymous Cardholder

Stay away!  The bank's mistake as to my address led to three months of hell. Bank employee's are badly trained, ill-informed and often rude. No one has all the information. There is zero coordination between the bank and Crate and Barrel. The rewards program isn't worth it. Use you regular credit card and take your regular rewards.

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Jul 29, 2016
Anonymous Cardholder

Once you get this card, you will eventually pay something. There is no way out.

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Crate&Barrel Credit Card