Customer service is non-existent. They put a fraud hold on my card and the only way to lift it is to call in. Well, when you call in they have hold times in excess of an hour and then they get on the phone and tell you no one is available to help and hang up.

DONT APPLY. I have a credit score of 760 with a credit limit of 40k and I got rejected by this lame Card. I don't understand what else they want. I just hurt my credit for this.

I will share an experience I had with using this card. 2019 I used the card as a deposit to hold a car at a dealership. The very next day decided not to purchase the car. At that point the dealer had mentioned I would recive a credit within 24 to 48 hours that did not happen. So I disputed the charge on my credit card. They still haven't been able to credit my card back and this entire time not once have they contacted the dealership

Slickric68 said it all. Ive had this card for 4 years now and ready to say bye-bye. Truly it fails in comparison to my amex platinum, chase reserve even my Citibank. What's up with a hard pull to increase one's credit line. Metal card with the name black card does not cur it, show me the benefits.

The concierge and customer service are great. I also love using their new app. You can live chat with the agents and get everything done without even calling and it's all free!! They've helped me find gifts, book reservations for dinner and get a free drink, etc.

This card sucks dont get this card not worth the hard

People always comment on the weight of this card. Annual fee is too high in my opinion unless you TRAVEL alot.

Got the 7-10 day message. 755 TU, 140K annual income. Have CSP w/ 11K limit, Discover w/ 14.5k. Total utilization <7,000 out of 60,000. Is the manual review standard? If so, what was the turn around for a decision?

Good card for the travelers , lounges and perks are ok

It's a decent card. Nothing to do flips over but it's a status card. Would be better if it still had a sign up bonus. Overall it's ok if you know how to take advantage of the few perks that are offered. Hopefully they work out a few lacking areas so that it can compete with rest of the heavy hitters out there.