The Frontier Airlines World MasterCard® Reviews

I have had this card for about 6 years (maybe longer) Barclay's Bank (Bank behind the card is ok) but try to redeem points - I just gave up 60,000 (yes 60,000 points).  I could never ever redeem them.  I tried multiple times booking a flight only to be told no seats available.  On one occassion after trying to book for anytime up to 4 months out to Milwaukee I asked the customer service specialist where I could fly -- anywhere-- anytime to redeem my points -- and they could not give me one single flight.  I wish the CFPB (Consumer Finance Protection Bureau) would investigate this company as far as I am concerned it is both false and deceptive advertising.  I will never fly frontier again - not to wish them well but maybe someone will buy them sooner than later and put them out of thier misery for everyones sake. Good luck trying to redeem the points for anything - they say you can use to rent a car (give that a try - didn't work for me either) but if you love magizines I think you might be able to redeem for them sucessfully - let me know if anyone has been successful. 

My wife and applied for this card, we started using it, and she passed away a few months following that. Dealing with Frontier/Barclay Card has been the singular worst and most difficult experience of settling her estate affairs. The reps are either confrontational, intractable, or basically don't speak well; they make demands, they won't follow through, and they terminate calls as quickly as they can. They provide incomplete and incomprehensable information when they can at all; their automated menus are unhelpful and obstructionary; and you rarely get the same answer from the same person twice. Strongly, strongly reccommend not doing business with Barclay Card at all, and Frontier Airlines (and their associated credit program) if you can possibly avoid it.

It doesn't matter how many "miles" you earn because when you try to redeem them for a flight, they won't be honored.  It's usually an excuse such as "there are no seats on this flight for Early Returns members."  After 5 years of trying to get a flight with my "miles" I finally gave up and decided to redeem them for a free rental car.  I got the rental car voucher for a 7-day rental from National Rental Car, but they wouldn't honor it because there were "too many other people using vouchers."  TOTAL FRAUD!!!

On my Barclay card statement it states that I had 40,000 miles transferred. When I call Frontier, they can find NOTHING about me. I gave them my name, Frequent flyer #, phone number, etc..... I talked with 2 different people at Frontier and they could not find ANYTHING about me, even though I have been emailed twice with my Frequent flyer info. They say the number doesn't exist, my name doesn't exist, my phone number doesn't exist... what a nightmare! I have a feeling this will be a LONG process to resolve!!

Got this card as planned to fly more on Frontier, until multiple abysmal travel experiences--cancellations for weather, no re-books, stranding our teenagers. Then we were charged high late fees on small balances that we are sure were made in time--we have numerous other cc's which we pay off on-time every month and are never late. We use the same schedule to pay this card. I feel they churn charges and fees, post payments late, etc. Then trying to cancel was impossible! Endless menus, transfers, begs to keep the card. Then I was cut off when almost done with the process, had to call back AGAIN. There are MANY credit cards out there. Avoid this one.

Signed up in flight "earn 40,000 miles which = 2 free round trip tickets anywhere Frontier flies in the US...or 1 internationl ticket. All you have to do is purchase a pack of gum to activate the card."  Lie... the interest rate is 25% and you need to purchase $500.00 plus pay the annual fee.   The 40,000 miles is from place of departure.. so from Chicago to Florida..it's 20,000 1 way... hardly = 2 free round trip tickets.  Won't be using the card.  Scam. 

This card was OK, but its more points for a trip than say Southwest, yet you only get the base fare covered.  So you still have to pay for your suitcase, seat or any other extra.  If they would make the works avialable with points, I would give it more stars.  Get any other airline card is my advice.  I am hoping to use up my points and dump this card.

Rip off, never fly Frontier again

I earned the 40,000 miles by paying the $500 minimum, paying off all balances, and paying the annual fee. They have failed to apply the 40,000 to my account and it has been over two months. I've tried calling to resolve this countless times and keep being fed more and more excuses. They say "rest assured that the points will show up in my account" but over and over that has proven to be a lie.

Application process was passable but only because it required so little imput from BarclayCard phone support. Credit card was fine to use at first but when I attempted to raise my card limit (FROM $500!) they insisted that the card had to be open 8 months before any credit line increase could happen which made the card absolutly useless (I have a credit score of 740-750, I don't understand why the limit was $500). Fast forward a few months and I'm stuck in a rural airport in Indiana trying to get home to New Jersey. I am carrying a large amount of luggage so I opt to rent a car to drive home to NJ which is where it all hits the fan. In the US youhave /very/ limited oppertunities to rent vehicles if you are under 25 years old unless you use a credit card but the problem with a $500 limit is you cannot even pay the temporary hold on the card required to rent the car. So I call up Barclay and after a solid 5 minutes of PRESS SEVEN TO TALK TO A REPRESENTATIVE I finally get in contact with a person who I cannot understand. I spend two hours on the phone being transfered around sometimes to helpful people sometimes back to where I started in an attempt to get an "emergency credit line increase" which I ended up finding out from the one competent rep who actually took time out of their day to help that "emergency credit line increase" form was the exact same form they would usually use for a credit line increase it just had a very official name. After three tries with three different people to have my credit line temporarily increased so I could have a TEMPORARY HOLD so I could rent a car I ended up giving up on the operation and walking the entire airport until I found out that Hertz was okay with heavily bending their rules on paying with a debit cards long as I put a hefty security deposit on the vehicle (Thank you Hertz for having mercy on me). 

I have never had quality support from the BarclayCard phone support. Constant smoke and mirrors (like the "emergency" increase form) and a million prompts before I could talk to an actual person who almost every time was unhelpful. I'd like to give some redeeming qualities of the card but I really can't think of anything.

Also, that "50,000 miles = two round trip tickets" they sell you on ends up getting you one round trip ticket in basic coach between New York and Chicago in the offseason. I haven't even tried to redeem it yet but judging from what everyone else on here is saying its going to be an absolute nightmare of a process to actually use or god forbid transfer my miles.