Simple Reviews

3.8 out of 5 stars
41 Reviews

From Account Holders in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

4.5 out of 5 stars

Customer Service

4 out of 5 stars

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2 star reviews (5) See All

These reviews were written by current and former account holders in the last year.

Nov 20, 2018
Meh! Amateur Bank
jacejasons Account Holder

This was once a good financial service.  Now it seems they have adopted the same practices as the big ****ty banks: don't care about their customers, slow and low customer service performance, crappy service with limited financial products. 

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Nov 12, 2018
Fraud Prevention Needs Work
ShannonSuperfreaker Account Holder

Filed a Duplciate Charge dispute and was ruled against even though teh charges were obviously a duplcaite (same day, same amount by Instacart). 

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Oct 03, 2018
They use to be great, then they stopped
kreeverss Account Holder

I don't know whats happening internally, but over the last three years since the BVAA absorption, they have been slow at best in providing customer service and providing updates that were suppose to sepatate them from the other banks. I have been here from the start and theyre just finally getting close to request that have been asked from the begining ("shared" accounts, triggered expenses) but there not as fully complete as their counter parts. It's mind-numbingly frustrating to see a company just stop competing. I'm already looking for a better bank, because the name is no longer true.

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Jun 06, 2018
Merely a Shadow of Their Former Glory
Anonymous Account Holder

I've been a Simple client since 2013. In the beginning they were smart, helpful, and clever - responding to ideas and suggestions, and even playing along with a story about a drunken intern at a holiday party for far longer than was necessary. Sadly since the merger with BBVA Compass that wit and passion appears to have drained away and left only what the corporate overlords will allow.

The straw that broke the camel's back for me was a failure to deliver a rent check. I'd ordered it halfway throught the month, but it never arrived. Had this happened with the Bancorp iteration of Simple I believe they'd have literally fallen over themselves to help out and make things right, but the BBVA Compass iteration mustered a return of funds 2 days after the check was canceled - and only 3/4 of the late fee I was assessed by the leasing company.

Long story short, I'm saddened that what was once a magical, wonderful thing is now just another cog in the machine.

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Apr 06, 2018
Slow and not secure.
d0rkiishchris Account Holder

If your card gets damaged, stolen, or compromised you will not have a new card or access to your funds for 7 to 14 days until you get a new one in the mail.  This is typical with most banks HOWEVER, you can get a temporary card at your typical bank branch that same day so that you are not left without your money.  With Simple you're just screwed for 7 days minimum.  You can't even pay to have it expedited.  

I tried linking my Chase account to it and Simple couldn't even pull the correct routing number.  And even if you know the correct routing number, you are unable to manually enter it yourself.  Makes no bloody sense.  I opened another account to get my money from simple because they let it become compromised, and they are making the situation worse for me.  Just priority mail me a temporary card, what is so hard about that?!

I hardly used my simple account for much and it was compromised several times.  Never had that happen with a normal bank.  Their customer support, or fraud department, used to be on point, but since Christmas they have been really lax.  On their app at times it will actually say, please don't call simple for support as wait times have reached over an hour.  They will discourage you from calling to save them money.  I understand that, they are a free online bank.  But since their apps and online services are so slow and optionless, you have to call to get anything done right.  

If you're trying to escape bank fees from a normal brick and mortar bank, don't bother.  These guys are buffoons.  They really need to step up there IT department, or they're done.  

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