This bank bends over backwards for its customers. I've never been on hold for longer than 3 minutes. I'm never charged fees. My transactions are posted the minute I swipe my card. Their budgeting software has changed the way I manage money. Simple is the best bank I've ever had.
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I had a Simple checking account and at one point there was a security data breach. My account had been compromised and instead of blocking access to the offending hack they froze my account, started procedures to close the accout, blocking me from EVER getting a new account and blocking me from my own money! This all occurred two days before my employment direct deposit hit. I had no time to re-direct the deposit to another account and I was blocked from accessing the funds when they did get deposited.
I'm currently facing eviction from my appartment because I haven't been able to pay my rent because of this error on the banks' side!
I'm furious, speechless with anger. I can't even describe how violated I feel!