I can't say I've ever really "liked" a bank before, but Simple changed that. It really is simple to do most all the normal workflows a customer would want to do, and they've approached creating a bank, an interface, and a customer service organization from the perspective of "how is this easiest from a customer perspective". No hidden fees and usage of actual modern technology makes this above and beyond any other bank out there.
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I opened my bank account in Nov. 2016 for my wedding money that was given to me, they were going to be adding shared accounts so that my fiance and I would both be able to access the money. As soon as I deposited the first check, my account was frozen due to Simple needing verification documents. I sent my documents and called to confirm they had what they needed. The agent was very kind and stated to expect a support message from the "Verification" team later that day. 24 hours later I still had no message so I called to ensure that they didn't need anything. The caller stated that this process takes time and that they would get back with me. I asked the agent what kind of time we were talking and she stated she had no idea, but that they would get back to me. I allowed 4 days to pass, and still heard nothing. Mind you, my account and MY money was locked. I then called and spoke with someone again who stated she couldn't tell me when the team would review my documents, nor would I be able to speak with that team. I even spoke with 2 different managers who stated they couldn't give me any answers but that it would take time for them to unlock my account. Not to mention, the final phone call I had with them the two support team members were rude, condescending, and absolutely robotic in their responses.