I can't say I've ever really "liked" a bank before, but Simple changed that. It really is simple to do most all the normal workflows a customer would want to do, and they've approached creating a bank, an interface, and a customer service organization from the perspective of "how is this easiest from a customer perspective". No hidden fees and usage of actual modern technology makes this above and beyond any other bank out there.
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I applied for an account and was asked to upload some documents. Okay, no problem, I uploaded them. A few days later I got approved. Yay, or not. I waited a couple of days and I transferred money from my external account. Was given a date they would be available. Not even a few hours later I received an email saying my account was frozen. What? I called customer service because I found it odd that as soon as I did an external transfer. They were requesting the documents that I had already sent in again. Okay, I sent them in again and the two months bank statement. This is starting to annoy me. Why has Simple Bank become Complicated Bank?! The day that the funds made it to my Simple account, I recevied an email saying it was CLOSED! What? They wait until you fund the account and then close it and keep your money. I called customer service and they can't tell me when I'll get my money! I find it strange that every rep I speak to has the name Ryan. This company is just out to get your money. Now I'm out of $4,500! No idea when I'll get it back.