I felt the need to write this review after reading all the negative ones. First of all, Wells Fargo was there when I needed a vehicle the most. At the time, my score was 610 and Capital One approved me for a loan with a rate of 17.99 %. The financial advisor for the Hyundai dealership told me I should try with Wells Fargo, so I agreed. They not only approved me for a loan, but the rate was lower at 11.99%. Yes, it was high, but I made poor choices between the ages of 18 - 21. I am 24 months into my loan and I have NO COMPLAINTS. I have never been late and I have never needed to speak with a customer care specialist since the website is simple and easy to use. I intend on refinancing this loan next month.. but the moral of it all is the following: They were there when I needed them and AS LONG AS I PAY ON TIME.. THERE ARE NO PROBLEMS. If you agree to a loan, pay the **** thing on time. By paying this loan on time, along with responsible use of my two credit cards, my score is now 710. ALL IN TWO YEARS TIME! All these 1 and 2 star reviews are seriously uncalled for. Anyway, I hope if you are reading this and you need a car and have been trying your best to improve your credit, give Wells Fargo a look. Just be reasonable and take an honest look at your finances. Purchase a vehicle well within your budget and what you can afford monthly. Don't be a fool. Anyway, Wells Fargo has been good to me. You won't be dissapointed. :)
Most Helpful Positive Review
Most Helpful Negative Review
I work for an auto dealership. Part of my job includes sending payoff checks to lenders for customers who have traded in their vehicles. Wells Fargo Dealer Services is by far the most disorganized lender I have ever dealt with. Roughly 50% of the time I send a payoff (with a clear endorsement and title directions) to this bank they mail the title to the previous owner. When I call to ask where the title is and why I haven't received it I am told that they can't release the information to me as I am not the account holder. Let me be clear, the ONLY TIME they say this to me is when they have mailed the title to the wrong person. Any other time they are completely forthcoming with title information. It is very frustrating that such a large financial institution is unable to follow simple instructions and even more sad that when they do make a mistake, instead of telling the truth about it and trying to help find a solution, they pretend they are following some sort of privacy act guideline. Why can they tell me everything I want to know about this customers loan when they haven't mismailed the documents? Does the law change based on the address of the out going mail?? I think not. It all comes down to the inability to admit mistake and instead hide policy and procedure that they normally follow. If you are a dealer, keep your dealer rep's number on speed dial if you have to pay on loans off at WFDS!!!