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U.S. Bank® Auto Loans

1.8 out of 5 stars
5 Reviews

From Borrowers in the last year


Application Process

3 out of 5 stars

Customer Service

2 out of 5 stars

2 5

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These reviews were written by current and former borrowers in the last year.

Dec 21, 2016
never get a loan with them period
Anonymous Borrower

They don't care about you period want work with you at all I did and regret it if you having problems it cut and dry just horrible bank.

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Sep 28, 2016
Unreasonable 'Wear and Tear' Fees!!
Anonymous Borrower

I returned my 2013 Volt and was charged over $1400 in fees.  Regardless of being 5k miles under my allotment.  

Trying to return it was riduculous as they said I wasn't allowed to return it to any Chevy dealership.  I found out that it was because US Bank wasn't picking up the lease returns, overloading the dealerships with cars so they stopped accepting them.  My dealership said they were going to start charging US Bank a daily parking fee unless they came to pick them up.

There is obviliously SOMETHING wrong at this company and people like me are paying the price.

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Aug 30, 2016
Easy read the Terms
Anonymous Borrower

It's been a very good process overall. The only time I had an issue was with the initial funding. They said I was approved but said within the first 10 days I'd have to Return  the car should th check not clear for some reason. Fair enough as they are the owners of the car till its paid off. I see it as a long term rental. Anyway I know how much I need to pay and when. I can go into any branch and make a payment. It's a pretty easy process and they leave you alone. I've been happy with it. 

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Jul 19, 2016
Unscrupulous end of lease tactics!
Anonymous Borrower

I've leased from other companies like Honda, Ford, etc and I've never dealt with such agreed at the end of my lease. Returned a Camaro with 12k unused miles, that's an almost $3k upside to them. Them they turn around to nickle and dime their way to what amounted to a $690 bill for "excessive wear". This is the greediest group I've ever had to deal with. I will avoid US bank like a plague in the future. Not sure what other brands use US bank to finance their leases, this is defintely going to factor into what brand I buy next. 

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May 02, 2016
usbanksucks Borrower

Us bank is a joke. My truck loan was through them and I had been getting the dealer to send a check since I traded it in.  Any bank I've ever dealt with receives a check and deposits it immediately. Called today and dealer told me the check arrived and was signed for. I called and they said they would hold for 7 days till "the funds clear." I'm in finance and banking for auto loans and know this is a straight lie. It's a way to collect interest cause they are crooks. If you get an auto loan through them run. Lies and deceit are not my idea of a legitimate business. This place may as well be Called Obamas bank cause of who crooked they are. 

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