Worst place ever. Paid my bill in full then the charge me late charges, won’t credit my payment to a miscellaneous fee, there’s never a supervisor available. Will never finance through them again

Don’t go under contract with this people. They will not be willing to work with you if information is inaccurate in your credit report. They will just keep sending you to the other departments and so forth. Stay away from this lender.

I and my wife got a new loan through Meritrust credit union. They sent the payoff check to TFS they lost it.So 2 weeks later Meritrust sent out another check.So TFS turned into both credit agencies that we were 30 days late.If they had not lost the first check never would have happened they ruined our credit. Thank God this loan has been paid off.

Worst financial lender!! Never do it again

If you are in auto pay and good payer, you will not have problem, but if you have other issue like hail damage and stuff and deal with customer service, BRACE YOURSELF... THE WORST CUSTOMER SERVICE EVER!!!! They probably have employee turn over you will always get trainee, don't know so much, you will be on hold on every question, and they don't have direct line for the department you need to speak with and they don't have good communication between them either....Nightmare!!!!

Toyota Billing system is the worse that I have ever encountered. When paying my auto excise tax to them they apply it to my reg lease payment which gets advanced by 4 months. They bill me separately, I pay exact amt and they still advance my pymt. Called twice, sent email to their acct dept. Nothing has been updated in their postings. Regular pymt still advanced to 2/23. This is the 3rd yr running that I have had this issue. Terrible acct system...

I was in a bad accident and was told by my insurance company AND toyota that I would receive a refund for my gap insurance. As I was going through this difficult time I trusted them to handle it and request whatever they needed from me. Time went by as I was consumed with important things regarding my accident. When I went to follow up, I learned that toyota NEVER even started the cancellation for my GAP insurance and now it is too late. Every single person I spoke to was no help and pretty much just said sorry we messed up but oh well! I suggest using a different lender, they knew exactly what they were doing and I'm sure they did not want to give me a refund. Shame on them for doing what they did during such a hard time in my life. Never again am I working with Toyota

Absolutely horrible and so unorganized. Avoid this lender at ALL cost. Their customer service center and financial Dept do not communicate well with each other nor update info amongst each other soon enough. Financial dept has it marked that all of our payments have been on time, but yet, we repeatedly get harassed, threatened, called names, every single Month and now they themselves have totally screwed up my perfect credit because they have marked I was late on a payment and am pass due on another payment. We have decided to hire a lawyer and will be suing.

TFS returned a large payment b/c of a "glitch" caused me an extra 2 weeks of interested charges, now taking 7-10 business days to 'cut a check' followed by 7-10 business days to mail the check, seems like a scam. Customer service unable to assist.

YOU CANNOT MAKE PAYMENTS ON WEEKENDS!! When I called to ask why this is I had to pry from the customer service rep that it was to take advantage of procrastinators so they can get late payment fees. Any other website or business I'm able to pay 24/7/365 except Toyota financial services. Such a horrible business practice! I would gladly use another financial institution if they gave me a better APR. I use TFS begrudgingly