SunTrust Auto Loans Reviews

2.2 out of 5 stars
6 Reviews

From Borrowers in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

3 out of 5 stars

Customer Service

2 out of 5 stars

2 5

Compare Auto Loan Rates

View your top Auto Loan recommendations and compare rates on Credit Karma.

FIND RECOMMENDATIONS
Collapse

These reviews were written by current and former borrowers in the last year.

Oct 17, 2017
Worst Auto Loan EVER in over 30 years!

I ended up with Suntrust through the dealership where the car was purchased because they were quick to approve the loan with a decent rate because I had stellar credit.  That's where the joy ended.   And let me say that I am not generally one who leaves a railing review but this bank deserves it.

For the first 3 YEARS of a 4 year loan, Suntrust REFUSED to send us a payment booklet!  Every time I asked for one, I was told they don't provide them.  Finally, recently - in the last year of the loan, out of nowhere and without asking (again) a book for the entire loan term showed up in the mail.  WTF?!  They were happy to tell me the next due date (and take payments, of course) over the phone but they weren't about to send me a document that would tell me when to pay on time and avoid any late fee...  

It took well over a year and many phone calls just to get a CSR to give me a balance on the loan over the phone!  And that's only happened a couple of times... They always say they won't give that info out over the phone and there is NO way to get ANY information online as you can't create an online account without opening a checking account with them.  The only recourse was to ask them to snail mail a balance report to the address on file.  Of course, every time I have asked for one, the report never - not once - has shown up. 

There is no way that some of their practices can possibly be legal - no payment book, no access to remaining balance, or any other info for that matter... seriously come on!!!  Racketeers!

Their website seems never to work, and the password reset function always says (to me anyway) "This function is temporarily unavailable..." - AND I can ONLY use an online experience temporarily IF I can persuade a CSR on a phone support call to give me a temp account/login that seems to expire in 1 day - which is almost never - because I don't have a checking account with them.  Which now, I sure as hell never will after finding out how they operate!  They have some absolutely unbelievable reasons/excuses for everything.

I will NEVER, EVER do business with Suntrust in any way, shape or form again and certainly recommend others stay as far away as possible.   
Based on my experience, this bank SUCKS.  They should rename it NoTrust...

more ...
Jul 12, 2017
Easy
Anonymous Borrower

I have not had any problems with SunTrust Bank.  Easy online payment option and never a hassle.

more ...
May 21, 2017
No problems
Anonymous Borrower

I have had my car loan with them for a year.  Have not had any problems.  Just wish I could make my payment on line and not have to call or mail.

more ...
Apr 28, 2017
horriable!!!!!
Anonymous Borrower

DUE DATE FOR MY CAR PAYMENT IS THE 21ST OF EVERY MONTH LATE PAYMENT KICKS IN ON THE 6TH OF THE NEXT MONTH. BUT THEY WILL START CALLING ON THE 27TH  IF YOU ARE MORE THEN 8 DAYS LATE THEIR COLLECTIONS DEPARTMENT WILL CALL YOU . EVEN AT 9PM AT NIGHT. WORST CAR LOAN COMPANY I HAVE EVER HAD A LOAN WITH. STAY AWAY IF YOU CAN.

more ...
Mar 15, 2017
Worst bank in Florida
mothman2u Borrower

Customer service is awful, their online website and ap never works and when you call them, their excuse is "its not on our end" But I have had every geek in a 30 mile radius hired to check my system and its in good order. When you call, you get a miserable employee who hates their job and hates you. I have been a customer since 1998 and just cancelled everything in 2016 as I just got sick and tired of it. I could never log in my account as there was always errors. The ap was horrible. 1 day it works then for a week it doesnt.

Do not sign up any accounts with this bank. I am with Bank of America now and its such a breath of fresh air. Their online website works, ap works, customer service is much better. AVOID SUNTRUST at all costs.

more ...
Jan 06, 2017
If I could give this one star I would!
Anonymous Borrower

You can't view your loan account unless you have a bank account with them. Long story short they went in my bank account and took my payment without my permission. I had other stuff coming out of my account. What if I didn't have enough to cover everything? I didn't know this was legal. So disappointed! 

more ...
Add a Review

Add Your Review

I Own It I Had It I Applied

Please state your experience.

How would you rate this loan overall?

Please select a rating

What should others know about this loan?

Optional

How was application process?

How was customer service?

Join the Credit Karma Community

It’s free, and you’ll get tools and info that can help you improve your financial health:

  • Credit scores and reports
  • Credit monitoring
  • Personalized recommendations