I have a car loan with SunTrust Bank. It was a pretty good deal and there is no problem with the loan. But I feel compelled to add my voice to the others that have come before me on one issue. It's 2016 and no option to pay online!!! Can't believe they still provide coupon books. It's so '80s. I have my loan for more than three years and have faithfully mailed it in. I did not want to pay a fee to pay by phone. However, recently I called them and found out that they now have a free option to pay by phone. Thank goodness - it's progress, but you're still way behind, SunTrust!
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Suntrust gave me a good rate, so I went with them. I have been with Suntrust for nearly a year and honestly, they hire reps that are rude and uneducated, and their customer services are terrible. Not to mention they have NO online payment, you have to pay with their so call "coupon book" or call them to make a payment every month. Which is extremely inconvenience especially there are no local branches around. I would not use them again.