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Nissan Motor Acceptance Corporation

Product Holder (77 Reviews)
Application Process
Customer Service
1.5974 5

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  • Most Helpful Positive Review

    Said yes when no one else did!
    Helpful to 6 out of 6 people

    They worked with my husband and I when no other bank wanted to. Not only thought but took my trade in with negative equity and put that on my loan all with a great interest rate. So far all has been amazing for us! Will be financing again through them!

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    Most Helpful Critical Review

    Terrible Company to work with! Stay Away
    Helpful to 18 out of 18 people

    We purchased a luxuary vechicle through NMAC for the past year and they are terrible. We recently moved and needed them to send the title to the new state so we could register our car. Problem 1 they never added my wife to the account as a co buyer even thow she was on the contract, so they would not speak with her. This was their error and took 2 months to fix. Problem 2. After changing my address with them 10 times over the phone and internet it was never updated, sill an issue 3 months later. Problem 3 after cofirming with a rep they recivied all the correct paperwork to send the title, the title department never proceesed the paperwork. After a month we spoke with Andrea a supervisor and she assured us that they would next day air teh title, it took another month for our state to recieve the title. This was after calling her every few days to see where it was.This left us with an unregietsed vechicle for 10 days, Problem # 4 After they sent the title and added my wife to the contract, they closed our orginal account and opened a new account number and never notififed us. Since we had set up autmatic payments with them we didnt notice that they didnt take out the payment for 1 month, we noticed after the second month and called them to find out why the payments weren't being proccessed, they said our account was closed and they sent us to collections after two missed payments and never notified us. When we called they refused to speak with us and we had to talk to only talk directly with the collection agency. The collection agency confirmed that it was NMAC error and said they would retract and remove it from our credit report. Still we have not seen this done yet. Very upset bc we have excellent credit!  Problem #5 After all our issues we decided that we wanted to refinance and get away from this company. We went through a credit union and tNMAC refused to accpet thh check from the credit union. This is the worst comapny I have ever dealt with, they make error after error and never do anything to help the customer. We've spent countless hours trying to clean up their mistakes and all they say is that they are sorry. Stay Away!!!

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    Reviews (77)

    Complete irresponsible

    NMAC redesigned their website and required me to set up a new account, with only a small mention made at the bottom of an outage alert email. Meanwhile, my Mint Bills account was disconnected, and they haven't been sending me paper statements (because I opted in to paperless) or email statements (because I didn't set up a new account). I only realizd by chance that I have a bill due in a few days, and now the website is down.

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    Worst Service Ever

    This is the worst finance company ever. I bought a 370z in May, have been double charged every month on my recurring payment and put through the ringer each time when I tried to get one refunded. wound up deleting my banking information from their site and telling them to mail me much for convenience. 

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    This company will sell you a bad car that has a transmission that will not last 2 years then tell you it is not covered. When you trade the car in they will make you pay more and try to charge you random 25$ NSF fees for payment they told you to cancel because they claimed they had not gotten the payment. The customer service will just tell you over and over I understand you are frustrated but this is a valid charge. You will wait on hold for 2 hours if you try to call their finance department. 

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    Done deal

    Gave me a great deal. I make my payments through my bank so no additional charges were occurred. Was late accidentally, twice, and they forgave me on both (state laws played an effect apparently). I find that I have to pay my payoff by check odd, but I find it undersanding due to the nature of the purchase. 

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    Stay away from them
    Helpful to 1 out of 1 people

    It's just horrible. Be sure that you always have problems with web page. Horrible design, nothing works. Setting up scheduled payments is a pain, rescheduling them - calls to support. Now they moved to new "exciting" portal. I am very excited that I cannot login, their support works only normal business hours and there is their help page:

    Service Temporarily Unavailable

    The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

    Where temporary is at least two days already. 

    If they can't have normal online portal in 2015 what else they do wrong? 

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    Helpful to 1 out of 1 people

    poor customer service, no one answers the phone and impossible to contact them for any information

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    Helpful to 1 out of 1 people

    They are the worst finance company I have worked with so far. The online payment specially is made very difficult to deal with. Please do not use Nissan Finance at any cost. They make it very hard for the customers to even do simple tasks like paying principal amount only or even checking how much you owe.

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    Helpful to 0 out of 1 people

    They kick your recurring payment off.  Last payment to pay off car.  30 days past due.  Over $55 additional in late fees. Negative Credit impact. Had to hit "0" to get to customer support, instructions not included within auto attendent system.   I thought it was a mistake as they "Upgrading" their website.  But their customer service rep.  " you have to pay manually," so it seems this is normal.

    EVERY OTHER car loan I've ever had (4) has paid with no issue through out the life of the term.  What is the point of paying on time on an automated system, only to have the company drop the last payment????

    We love the car, but will probably be my last NISSAN NMAC Financed Car.

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    Will charge you additional money

    First, the website shuts down every month at least twice, and no matter what method of paying you use, you will be paying a 12.95 dollar convenience fee for PAYING them and that doesn't include the interest. So stupid. Customer service is horrible and I will never go through this lender again.

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    The fact that I have to go through hell and high water to make a payment should tell you how awful it is to deal with these people. They swear they sent me a paper statement but I check my mail religiously and I haven't received anything. They told me the wrong account number so I can't make an online payment. And now it's impossible to get a hold of anyone and my payment is due in 4 days. I'm 24 years old trying to build credit to someday buy a home. I just want to make the darn payment on time. That's all. 

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    Company Overview

    Nissan Motor Acceptance is the auto finance division of Nissan North America. There are two primary options for financing a Nissan vehicle: the SignaturePURCHASE from Nissan offers competitive loan rates and terms from 12 to 72 months for new or pre-owned vehicles less than six years old; the other major option is the SignatureLEASE from Nissan, with terms ranging from 12 to 60 months. Pre-approval for either option is available online. Customers can also manage their accounts and make payments online with the NMAC Finance Account Manager. More information on specific auto financing is available at Nissan dealers throughout the U.S. Customer service is available online, over the phone, and with Nissan dealers nationwide.

    Founded in 1982, Nissan Motor Acceptance is headquartered in Franklin, Tennessee and provides financial products and information to more than 1,250 Nissan and Infiniti dealers throughout the United States.