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Nissan Motor Acceptance Corporation

Product Holder (66 Reviews)
Application Process
Customer Service
1.621199965477 5

Product Holder Rating Distribution (66)

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  • Most Helpful Positive Review

    Said yes when no one else did!
    Helpful to 5 out of 5 people

    They worked with my husband and I when no other bank wanted to. Not only thought but took my trade in with negative equity and put that on my loan all with a great interest rate. So far all has been amazing for us! Will be financing again through them!

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    Most Helpful Critical Review

    Terrible Company to work with! Stay Away
    Helpful to 17 out of 17 people

    We purchased a luxuary vechicle through NMAC for the past year and they are terrible. We recently moved and needed them to send the title to the new state so we could register our car. Problem 1 they never added my wife to the account as a co buyer even thow she was on the contract, so they would not speak with her. This was their error and took 2 months to fix. Problem 2. After changing my address with them 10 times over the phone and internet it was never updated, sill an issue 3 months later. Problem 3 after cofirming with a rep they recivied all the correct paperwork to send the title, the title department never proceesed the paperwork. After a month we spoke with Andrea a supervisor and she assured us that they would next day air teh title, it took another month for our state to recieve the title. This was after calling her every few days to see where it was.This left us with an unregietsed vechicle for 10 days, Problem # 4 After they sent the title and added my wife to the contract, they closed our orginal account and opened a new account number and never notififed us. Since we had set up autmatic payments with them we didnt notice that they didnt take out the payment for 1 month, we noticed after the second month and called them to find out why the payments weren't being proccessed, they said our account was closed and they sent us to collections after two missed payments and never notified us. When we called they refused to speak with us and we had to talk to only talk directly with the collection agency. The collection agency confirmed that it was NMAC error and said they would retract and remove it from our credit report. Still we have not seen this done yet. Very upset bc we have excellent credit!  Problem #5 After all our issues we decided that we wanted to refinance and get away from this company. We went through a credit union and tNMAC refused to accpet thh check from the credit union. This is the worst comapny I have ever dealt with, they make error after error and never do anything to help the customer. We've spent countless hours trying to clean up their mistakes and all they say is that they are sorry. Stay Away!!!

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    Reviews (66)

    Incompetent One word tells it all

    Nissan Motor Acceptance should not have Nissan in their name. The dealership also has Nissan in their name. They really are not connected. Nissan Mortor Acceptance is just a lending institution. The Nissan dealership placed my 2013 Nissan lease with Nissan Motor Acceptance but, of course, the Nissan dealership  does not make it clear that the two do not have a special relationship under the Nissan name. I received a letter from Nissan Motor Acceptance five months prior to the end of my 2013 Nissan Leaf lease saying if I kept the 2013 Leaf for an extra year at the same rate they would drop the last two payments on my 2013 lease. I went to the Nissan dealership to see what they might offer on a lease of a 2015 leaf if I turned it in early. The Georgia $5,000 tax credit for leasing a Leaf was ending at the end of the month. The Nissan dealership told me they also would drop the last two payments on my 2013 Leaf if I leased a 2015 Leaf and if I did it before the end of the month I would also quality for the $5,000 tax credit which was going to end at the end of the month. This was a better deal for me than the Nissan Motor Acceptance offer so I took it. Stupid me, I signed the papers and figured the Nissan dealership was going to send Nissan Motor Acceptance the last two payments. That did not happen. I spoke multiple times with various people at Nissan Motor Acceptance. They explained they had nothing they could due and that it was my problem with the dealership. Finally, they suggested I call Nissan Customer Relations which I did. Several days later Nissan Relations said the dealership would not call them back. So, even though they are part of Nissan they have no power with the dealerships who they supply cars to and who have Nissan in their dealership name. Now, I am down to 7 days to pay $1,590.34 or be reported to the credit unions. I have been going back and forth with them for over two months and have gotten nowhere so I have to make the payment. Oh, and I tried today to pay it off with Nissan Motor Acceptance by phone using Bill Matrix but Bill Matrix had a payoff amount $300 more than the payoff amount in the End of Lease Liability Statement from Nissan Motor Acceptance. I could not make the payment so I called Nissan Motor Acceptance to try and give the payment to a real person. No luck with that. With multiple calls, I tried connecting with statement disputes, make a payment, pay off lease or whatever all the choices were on the voice system. I spoke with one customer service person but got disconected. I spoke to another who hung up on me but by this time I was a bit rude. I called back again and spoke with another customer service person who wanted to connect me to Bill Matrix to make the payment. WOW what a loop. Over two hours and I could not make the payment even with at least 10 phone call attempts. The last customer service person told me Bill Matrix had been having problems and that I shouild either mail in the payment or wait until Monday and try again. ha  My main suggestions are beware of Nissan Dealerships and Nissan Motor Acceptance and Bill Matrix. 

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    steer clear
    Helpful to 2 out of 3 people

    my payment was due on July 22nd. i wrote a check on July 19th, and mailed it in. after a few days i checked my bank account and noticed there hadn't been any money taken out for the payment. i called customer service immediately. they told me that the hadn't received any checks from me. so, i wrote another one, sending it in asap. a few days passed before i checked my bank again. still no payment had been made. at this point, i thought something had been wrong with the checks i ordered; maybe i got one of the routing numbers wrong or something. so i set up bill pay through my bank so they could take care of it. i had it set up to be taken out on August 3rd. i again checked my bank, only to find that not only did they take the bill pay--but also the TWO other checks i sent in that they claimed they never received. i called customer service immediately. they set up a refund for one check and my bill pay, the check claiming to be here in 7-10 business days, and the bill pay (which is electroinc) within only a few business days. i've yet to receive any kind of refund, but i did get a receipt yesterday August 8th for all three payments. save your money and your time and steer clear of nissan. 

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    NMAC should be shutdown!
    Helpful to 0 out of 1 people

    I paid my vehicle off in full on 6/2 by refinancing with my local financial institution, on 6/3 the money for my monthly payment was withdrawn from my checking account  I requested a refund of the money taken in error immediately.  It is now 7/16 and I still do not have my money.  I was told on 6/4 that it would be 7-10 days for the money to be refunded.  On 6/10 I got an email stating that my payment had been submitted to my financial institution for electronic payment, I immediately called again because it looked as if I was going to have the money taken out of my account a second time by the wording of the email.  I was assured that this was my "refund" and it would be returned to my account electronically in 7-10 days (6 days after I had already been told 7-10 days, so now 13-16 days after my first contact with NMAC).  I waited patiently the 10 days and my money still had not been returned to my account.  I called NMAC again after this time period had passed and I was told they never submitted the refund to my financial institution, but instead a check was mailed on 6/24.  I waited for the check to arrive and it was never found in my mailbox, so I called back on 6/30 and was told it was sent to an address I have not lived at since 6 month prior to purchasing the vehicle.  I never gave NMAC this address and have no way to get the check that was mailed to the wrong address.  I requested a stop payment and check be expedited to me at the correct address on 6/30.  The stop payment was performed and the check was printed on 7/1, due to the holiday, I am told NMAC was closed 7/2-7/5.  Therefore, my refund was not mailed until 7/6.  It is now 7/16 and the check was again not in the mail.  NMAC tells me it was mailed USPS first class mail.  I could drive to Alaska in the time it has been in the US Mail.  No way to track it and I'm told my only recourse is to stop payment once again and wait.  I have had to make two payments to my local financial institue on the refinance as well pay my rent, utilities and other expenses, I could really use my refund!

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    Impossible to deal with 👎👎👎
    Helpful to 2 out of 3 people

    Worst customer service ever. Impossible and ignorant. I would give them negative stars if I could ! I will never purchase another Nissan / Infinity again! Stay Clear ! Liars ! 

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    Helpful to 0 out of 2 people

    They worked like crazy to get me in a lease at my specified monthly payment limit, and that included negative equity on a trade in.

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    So far I have had a great experience.
    Helpful to 1 out of 3 people

    They approved me for a brand new car when no bank would. The interest is good and the payments are manageable. I am definitely financing through them in the future.

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    They approved me!
    Helpful to 0 out of 1 people

    Score at the time of purchase was 610 and got approved for 0 down and had 3000 dollars of negative equity! I needed to get out of my current car due to mechanical issue and had no choice to roll over the negative equity. Was really surprised they picked me up with 0 down, the interest rate was 8 percent but that's due to the negative equity I was rolling into the new car so I expected it to be higher! But I'm happy so far!

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    No problems at all

    Had a total loss on a car with less then a year left to pay off.  Once insurance paid out I had an overpayment.  I called twice during this period and both times they were very helpful.  In fact when I called the second time, after the insurance check posted, the CS person stated a check would be on the way to me before I actually asked the question.  In the 5 years up to this point I never had an issue.  Our new car is once again financed through NMAC.  Like I said, no problems at all and the service seem to know what's going on.

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    Additional money spent on monthly payments only goes to the next month's bill. To make a principle payment, you have to use their "Money Absorbsion" system BillMatrix, which charges you $12.95 for the 'convenience'. In essence, they WILL get their money out of you one way or another.

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    jacobblade700's review was:    

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    Customer service lies
    Helpful to 1 out of 1 people

    My name is Tim I bought a Nissan altima for them in 2014 and financed through Nissan motor acceptance corp. All was great with the car until I was involved in a bad wreck injuring my wife. Talked to Nissan several time over next couple months getting total loss taking care of, Insurance paid all but 5100.0 and some change. I was told from multiple people with in customer service in total loss that as long as I made a payment this would not be negatively reflected on an account. I made payments that were more then my required payment amount. Then the real fun began I made a 5127.44 payment in the form of a check and mailed in happy it was going to be done. Waited a week checked account and it was still not listed check another week later and still nothing. So I called they said the check was damaged and could not be processed and mailed the check back. This hole time I stayed in communications with Nissan I told them once I received the large check back I would send another check for total payoff. I was advised by another customer service member in total loss department that as long as payments were no further then thirty days apart I was good. Well they LIED, I was sent to collections department within Nissan and told it will be listed on my credit as a charge off. I did just received the check damaged yes but was damaged when opened at Nissan the opened the envelope long was tearing the account numbers off then sent the check to me in two pieces   so I will make a full payment to be DONE with Nissan but this car was 2014 with 8500 miles when totaled and was just waiting for this to be cleared to by a 2015 NOT ANY MORE Nissan will never get the chance to sell finance or even talk to be about one EVER..... And as a veteran I will post this on all my veterans pages that I am on.  I do not recommend Nissan Motor Acceptance Corporation to ANYONE

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    Company Overview

    Nissan Motor Acceptance is the auto finance division of Nissan North America. There are two primary options for financing a Nissan vehicle: the SignaturePURCHASE from Nissan offers competitive loan rates and terms from 12 to 72 months for new or pre-owned vehicles less than six years old; the other major option is the SignatureLEASE from Nissan, with terms ranging from 12 to 60 months. Pre-approval for either option is available online. Customers can also manage their accounts and make payments online with the NMAC Finance Account Manager. More information on specific auto financing is available at Nissan dealers throughout the U.S. Customer service is available online, over the phone, and with Nissan dealers nationwide.

    Founded in 1982, Nissan Motor Acceptance is headquartered in Franklin, Tennessee and provides financial products and information to more than 1,250 Nissan and Infiniti dealers throughout the United States.