Received a NW Re-Fi notice in the mail a couple of months ago. I ignored it. Purchased my current vehicle through Chase Bank 6 months ago at 12.75% APR. Today I signed onto CK to review my credit and Nationwide popped up once again in my Recommendations Tab. I decided to give it a shot with NW since Chase told me that my car was not eligible for re-fi due to its current mileage. Long story short, I filled out the NW application online and within 3 minutes (or less) I was approved for a $31,000 refi loan with a APR of just 4.5%!! Everything was done completely online without me having to even speak with a single person on the phone. When they sent over the documents for me to e-sign, they also provided me with a credit letter notifying me of what credit bureau they used to consider my application (Transunion - 680). This was 17 pts higher than what Creditkarma was showing my TU score as. I'm definitely glad I decided to do this because it is saving me about $9,000 in interest payments!
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After my first payment paid automatically from my CU bill pay, I received a letter stating that I had used the wrong address and which listed the address I should use. I updated my bill pay information accordingly. Two weeks after my second payment due date, I received a collection letter stating that they had sent me a letter about a past due payment (which I never received) and to contact the collection department immediately, which I did. I explained that I have it set up to be paid 3 days before my due date and about the letter received regarding the address change. The collections department told me to contact customer service, which I did.
They have the rudest, most uncooperative "customer service -- ha!" representatives I have EVER dealt with. Because of my first couple conversations with them which were a lesson in futility and during which I got a "bit" upset, I'm sure I'm now on their b**** list and they are immediately on the defensive. They were insisting that I pay another payment plus $20 late fee for a payment which had been sent to an incorrect address that Nationwide told me to use!!! I told them I could not send them another payment when the other one had already been deducted from my account. They wouldn't listen. My CU sent them proof of payment showing it was paid 3 DAYS BEFORE MY PAYMENT DUE DATE. Wasted effort. I checked online. They still show my payment 3 weeks late and charged me $20!!! Of course the CU won't refund the late fee because they used the address which Nationwide told me to use.
It's a real shame that I cannot talk to someone at Nationwide Bank who is knowledgeable and will take responsibility for this mess!!!